Position: Helpdesk Support Analyst, internal project.
Location: Dublin, CA.
Duration: : 6 months, possible extensions.
Job Description:
- Provide helpdesk support by answering, evaluating and prioritizing incoming telephone, voicemail and email requests for assistance from user
- Responsible for logging calls and following-up on open tickets in the call tracking system.
- Follow up on open tickets from the Help Desk call tracking system, escalate problems to other IT employees (when appropriate) to obtain timely resolution, provide or coordinate basic support, installation services and maintenance of hardware equipment, provide after hour (pager) support during assigned weeks, and participate in departmental projects and programs (which include rollouts, upgrades and modifications).
- Networking experience is needed.
- Provide daily software and/or hardware support to telephone, email and in-person requests for assistance from users
- Identify, research and resolve software/hardware problems
- Use various administrative tools to perform tasks such as unlocking locked accounts
Job Type: Contract
Pay: $20.00 - $25.00 per hour
Schedule:
Experience:
- Help desk: 5 years (Required)
- Windows: 4 years (Required)
- Ticketing systems: 3 years (Required)
- Computer hardware: 4 years (Required)
- Phone support: 3 years (Required)
- Incoming calls: 5 years (Required)
Work Location: On the road