Job Title: Collection Representative
Job Summary:
We are seeking a dedicated Collection Representative to join our team. The ideal candidate will be responsible for managing and collecting on delinquent accounts. The Collection Representative will work closely with customers to resolve outstanding balances, negotiate payment plans, and maintain accurate account records.
Duties:
- Contact customers to discuss overdue payments and negotiate payment arrangements
- Utilize a combination of communication techniques to reach out to clients effectively
- Perform account reconciliation to ensure accuracy of account information
- Process payments and update account status accordingly
- Utilize collections software to track and manage accounts receivable
- Conduct account analysis to identify delinquent accounts and develop strategies for collection
- Collaborate with internal teams to resolve customer inquiries and disputes promptly
- Maintain confidentiality of customer information and adhere to data protection regulations
Requirements:
- Minimum 3 years experience in collections
- Familiarity with collections processes and terminology
- Strong negotiation and communication skills
- Ability to work independently and prioritize tasks effectively
This position offers the opportunity to work in a dynamic environment where your skills in collections and customer service will be valued. If you are a detail-oriented individual with a passion for resolving financial matters, we encourage you to apply for the Collection Representative role.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Work from home
Weekly day range:
Work setting:
Experience:
- Collections: 3 years (Preferred)
Ability to Commute:
- Horsham, PA 19044 (Required)
Work Location: Hybrid remote in Horsham, PA 19044