Title: Desktop Support Specialist
Location: Chicago il , 60661 - Onsite
Duration: Full Time
Job Description-
Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop/Thin Client support, Printers, PDAs(Tablets), IPhones, Mobile, and LAN cable drops,. Hands & feet support for network and server equipment as well as any IT related projects.
- Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
- Backing up and restoring user data, settings and associated systems administration activities
- Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts
- Assist on Incident and Problem management activities
- Be available for On-call support on need basis & as business demands
- Adhere to ticket response and resolution SLA’s as agreed upon with the customer
- Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
- Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
- Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc)
- Strong Microsoft Operating System installation and troubleshooting skills
- Experience-based Windows support and Configuration/imaging Installation environment
- General Windows OS troubleshooting and Hardware support and troubleshooting
- Troubleshooting hardware issues and Replacing desktop/laptop hardware Installation of peripheral devices
- A+, N+, Windows Certifications preferred.
Job Type: Full-time
Pay: $25.00 - $28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Ability to Commute:
- Chicago, IL 60661 (Required)
Ability to Relocate:
- Chicago, IL 60661: Relocate before starting work (Required)
Work Location: In person