Insurance Customer Service Representative
Extra Mile Insurance Agency is expanding! We are looking to add dedicated customer service/ inside sales representatives to commercial and personal lines of business! Our ideal candidate is a motivated team player who has the ability to stay focused in a fast-paced work environment. You will manage client communications, nurture important relationships, and keep track of policy details in a secured system. This is a critical role on our team with a strong focus on client services to foster ongoing sales and renewals. We will provide industry-specific training for the right candidate who demonstrates a dedication to excellence.
Responsibilities and Duties:
To be successful in this role you need to be technologically savvy, have self-motivated discipline towards your work, and be proactive with handling responsibilities.
- Responsible for the day-to-day success of client relations and processes
- Create insurance quotes for customers that call in
- Support client onboarding and retention to insure a positive customer experience.
- Interact with clients, providing responses to inquiries, handling and resolving any complaints, and overall service of existing accounts
- Maintain and nurture client relationships to ensure established client retention rates are consistently achieved
- Monitor claims and changes to coverage
- Contact clients at time of renewal to assist with client retention
- Support the sales team by assisting with various administrative tasks
- Perform other duties as assigned
Qualifications and Skills:
- One year of customer service experience. Insurance industry or sales experience preferred.
- Proficient in Microsoft Office Suite
- Strong customer satisfaction and organizational skills
- Able to maintain a pleasant and professional attitude with team members and all internal & external clients
- Highly effective communication skills - oral, written, and group
- Organizational skills and effective time management to succeed
- Analytical skills to understand complex coverage details and underwriting guidelines
- Must hold or obtain a Wisconsin Property & Casualty license
Benefits:
We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason, we offer a Comprehensive Benefits Plan that may include the following:
- Salary position
- Uncapped commission potential with Renewal Commissions!
- Additional Bonus Incentives
- Paid Vacation and Holidays
- Retirement benefits
- And more
Job Type: Full-time
Pay: $30,000.00 - $40,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- On-the-job training
- Paid time off
- Professional development assistance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to commute/relocate:
- Menomonee Falls, WI 53051: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person