The JobSquad Solutions Team is currently looking for a Customer Service Representative to work at a company located in the West Monroe, LA area!
Job Title
Customer Service Representative
Position Location
West Monroe
Pay/hours for position
$14.00
Requirements of position
1. Strong communication, both written and verbal
2. Great active listening skills
3. Exceptional interpersonal and rapport building skills
4. A patient and empathetic attitude
5. Strong time management and organizational skills
6. Adaptability and flexibility
7. Comfortable working in fast-paced environments
8. Troubleshooting skills, either basic or advanced, depending on the role and industry
9. Computer literacy
10. Phone skills, including familiarity with complex or multi-line phone systems
11. In-depth knowledge of a company’s products and/or services
12. Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
13. Ability to speak multiple languages, especially those common among callers
14. Must have high school diploma or GED
15. Minimum 1-2 years experience in customer service or call center
Responsibilities of position
1. Take customer calls and provide accurate, satisfactory answers to their queries and concerns
2. De-escalate situations involving dissatisfied customers, offering patient assistance and support
3. Call clients and customers to inform them about the company’s new products, services and policies
4. Guide callers through troubleshooting, navigating the company site or using the products or services
5. Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
6. Collaborate with other call center professionals to improve customer service
7. Help to train new employees and inform them about the company’s customer management policies
The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.
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