We are currently recruiting for a Night Auditor to join our team!
The Night Auditor works at the front desk of a hotel during overnight, and they must ensure that the quality and integrity of the establishment are maintained. Some of their typical duties include completing all activities listed in Front Desk checklist, providing optimum service and satisfaction to hotel guests and visitors; showing individual performance effectiveness, and following proper security & liability measures to protect the assets of the hotel and the Company
ESSENTIAL FUNCTIONS:
- Balancing the accounts from day shift
- Welcome guests upon their arrival and assign rooms
- Manage front desk activity and handling guest check-ins and check-outs
- Ensuring customer satisfaction
- Respond to guest complaints in a timely and professional manner
- Ensuring that all end-of-day activities have been successfully executed
- Answering calls and queries related to potential booking
- Provide information about our hotel, available rooms, rates and amenities
- Maintain knowledge of standards and company policies
- Completes the computerized audit function for the hotel at the end of the business day. This includes recording the daily financial transactions, e.g. telephone charges, pantry revenue, and posting credit card charges.
- Set up morning breakfast for guests as needed.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
- Previous experience as a hotel Front Desk Agent preferred
- Excellent communication and organizational skills.
- Ability to understand, read, write and speak English and communicate with guests and Team Members of other departments.
- Must be familiar with a computer operation
- Must be familiar with operation of office equipment such as: copier, printer, facsimile machine, telephone etc.
- Ability to apply commonsense understanding to carry out instructions given.
- Ability to comply in standardized situations with only occasional or no variables.
- Must have excellent customer service skills.
- Must be disciplined, manage time well and able to work independently without supervision.
PHYSICAL DEMANDS:
- While performing the duties of this job, the employee will be required to stand for long periods of time.
- Able to operate in mentally and physically stressful situations
- Must be able to work the overnight hours beginning (10:00-11:00 pm) and maintain alertness and attentiveness for a minimum of eight (8) hours).
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Overnight shift
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person