HealthSnap (healthsnap.io) empowers patients and their physicians to improve health outcomes using an innovative platform for modern, proactive patient care. We help healthcare organizations easily manage chronic conditions remotely, and deliver personalized patient experiences when it's needed most.
Be part of an organization built on teamwork, innovation, mutual respect, and equity for all. We believe in the power of prevention over treatment, after our co-founders experienced how modern healthcare failed their loved ones, they knew there had to be a better way. We believe that every patient deserves to receive the right care, at the right time, and in the right location - regardless of their condition or status.
We lead with empathy above all else, and place the patient at the center of everything we do. Working at HealthSnap means being part of a family and a team where if you win, we all win, no matter how big or small the accomplishment. We take ownership - and lead with empathy - and expect each employee to recognize that real patients rely on HealthSnap every day.
As pioneers of the next generation of healthcare, we seek an ambitious and affable candidate for our onboarding specialist position to directly impact patient health through HealthSnap’s remote care solutions. You will provide a seamless Patient experience while ensuring that our patients receive the care they need. The onboarding specialist is the first point of contact for all new patients who receive their devices in the mail. You will receive excellent training which will help you develop a thorough understanding of our programs. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us.
Our team possesses a real passion for helping people, which is one of our company's core values, to lead with empathy. You will ensure that our patients receive the level of care and attention they deserve.
We are hiring a patient onboarding specialist to increase patient adoption and assist patients with the setup of their remote patient monitoring device, in various states, in partnership with cardiology, internal, primary, and family medicine physician groups and healthcare systems. Successful candidates will bring experience in patient onboarding and/or call center experience.
The Patient Onboarding Specialist supports the Patient Enrollment Department by reaching out to patients who have enrolled in remote patient monitoring and assisting them with their remote patient monitoring devices.
Responsibilities:
- Make outbound calls to patients and provide information about remote patient monitoring and how to use their device.
- Explain program benefits and address all patient questions.
- Ensure a seamless, complete, and effective onboarding process for all enrolled patients in the care monitoring programs
- Be the initial point of contact for calls for new device setup
- Effectively troubleshoot devices as needed
- Manage a daily high open caseload until the device set-up tasks are completed
- Provide exceptional customer service and positive experience for patients/caregivers
- Navigate multiple systems and portals to input patient information
- Achieve monthly completed task goals
- Additional duties as assigned
The ideal candidate will possess:
- 5+ years Experience in high-volume inbound and outbound call environment required
- Device setup and troubleshooting experience preferred
- Must have poise and patience when dealing with patients
- You are comfortable communicating with patients over the phone, overcoming objections, and have good problem-solving skills
- Keen attention to detail, metrics-driven, excellent time management skills
- High computer literacy
- Engaging personality with the desire to connect with the patient
- High empathy and collaborative team player
- Flexibility and openness as the role and responsibilities may change and/or evolve as we grow!
Job Type: Full-time
Location: Remote
Compensation: $20.00/hr
Benefits: HealthSnap offers a comprehensive benefits package including Medical, Dental, Vision, Life Insurance, Paid Time off, Career Advancement Opportunities, and the Ability to Work Remotely.
We embrace diversity and are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, or your identity expression, if you are passionate about improving the future of healthcare through lifestyle change, we want to hear from you!