Cleaver is an upscale, off-Strip steakhouse currently seeking to fill a Front of House Floor Manager position. We are searching for an energetic leader with a passion for hospitality, who will thrive in a fast-paced, high-volume, team-oriented environment.
Job Summary: The Floor Manager supervises daily restaurant operations within the established standards, while striving to continually improve guest satisfaction and maximize results in areas of responsibility.
Essential Job Functions:
- Provide a welcoming atmosphere, attentive, detailed, friendly, and courteous service
- Proactively interact with restaurant guests; build loyalty and face/name recognition
- Positively handle guest requests and accept feedback
- Maintain Front of House and Kitchen communication
- Maintain highest level of safety, security, sanitation, and cleanliness of restaurant
- Sound decision making capability
- Maintain quality and consistency of food, beverage and service with full adherence to standards; act with a sense of urgency, be friendly, professional, and engaged
- Provide Nightly Recap reports to GM
- Performs other job-related duties as assigned
Required Experience:
- Minimum 3 years experience in food and beverage operation, and at least 1 year in a leadership position
- Proficiency of computer applications and POS systems
Knowledge, Skills, & Abilities:
- Strong interpersonal skills (motivating, delegation, conflict management)
- Excellent guest service, hospitality skills, and professional presentation
- Ability to motivate employees to work as a team to ensure that food and service meet high level standards
- Self-motivated with excellent organizational skills and attention to detail
- Must be effective at listening, understanding and clarifying concerns and issues raised by guests
- Technology skills a must
- Wine and spirits knowledge a plus
- Must have Health Card, TAM card and Sheriff's Card
Job Type: Full-time
Job Type: Full-time
Pay: From $52,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
Restaurant type:
- Bar
- Fine dining restaurant
Shift:
- 10 hour shift
- 8 hour shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Experience:
- Management: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
- Food Handlers Card / Health Card (Required)
- Alcohol Card (Required)
Work Location: In person