Director of Housekeeping
Job Overview:
The Director of Housekeeping plays a vital role in upholding the club's reputation for excellence by ensuring that every aspect of the housekeeping operation—overnight accommodations, public spaces, laundry, and back-of-house areas—reflects the highest standards of quality, professionalism, and attention to detail. This position leads a team that includes room attendants, housemen, laundry attendants, managers, and supervisors. This position demands exceptional leadership skills, a keen eye for detail, and a commitment to maintaining a pristine environment for our members and guests.
Strategic Planning: Develop and implement comprehensive housekeeping strategies, policies, and procedures aligned with the club's standards and objectives.
Team Management: Lead, motivate, and mentor a team of housekeeping and laundry staff to deliver exceptional service while fostering a positive and collaborative work environment.
Staff Training: Conduct regular training sessions to ensure that staff are equipped with the necessary skills and knowledge to maintain the highest cleanliness standards in guest rooms, public spaces, and back of house support spaces.
Quality Control: Establish and maintain rigorous quality control measures to uphold cleanliness, sanitation, and hygiene standards in all areas of the club.
Inventory Management: Oversee inventory management processes, including procurement of cleaning supplies, linens, and amenities for overnight accommodations, ensuring adequate stock levels while adhering to budgetary guidelines.
Budgeting and Cost Control: Develop and manage the housekeeping department's budget, monitoring expenses related to overnight accommodations and implementing cost-saving initiatives without compromising service quality.
Safety and Compliance: Ensure compliance with all relevant health, safety, and environmental regulations, conducting regular inspections and audits to identify and rectify any hazards or violations in guest rooms and public spaces.
Member Satisfaction: Proactively address member and guest feedback and concerns related to cleanliness and housekeeping services in overnight accommodations, striving to exceed expectations and deliver personalized experiences that enhance overall satisfaction.
Collaboration: Collaborate with other department heads and senior management to coordinate housekeeping and laundry activities with other club operations and initiatives, ensuring seamless integration and alignment with overall organizational goals, with a focus on enhancing the guest experience in overnight accommodations.
Continuous Improvement: Stay abreast of industry trends, best practices, and emerging technologies in housekeeping management, particularly as they pertain to overnight accommodations, continuously seeking opportunities for innovation and improvement.
- Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).
- Proven experience in housekeeping management, preferably in a luxury hotel or private club environment with overnight accommodations.
- Strong leadership, communication, and interpersonal skills.
- Excellent organizational and time management abilities.
- Proficiency in Microsoft Office and housekeeping management software.
- Knowledge of health, safety, and environmental regulations.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required.
Job Type: Full-time
Pay: $100,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Experience:
- Cleaning: 1 year (Preferred)
Ability to Commute:
- New York, NY 10019 (Required)
Ability to Relocate:
- New York, NY 10019: Relocate before starting work (Required)
Work Location: In person