JOB OVERVIEW
To provide product supply and customer support to all existing restaurants nationwide in a call center environment. Provide a single touch point to restaurants for replacement units for durable products.
ROLES AND RESPONSIBILITIES
-Handle telephone and/or electronic requests from all levels of Operations and internal customers for new, replacement units, parts, or needed services.
-Access various information resources such as website or in house documents in order to provide information such as pricing, specs, historical data, etc.
-Answer technical questions regarding Furniture, Fixtures, Equipment, Décor and Smallwares to ensure accuracy in purchasing, optimize cost savings, and guarantee ease of processing.
-Research Fixed Asset system to determine write off and communicate to Operations.
-Research and follow up on questions regarding product line with vendors and Operations as requested.
-Obtain appropriate approvals from Operations based on financial authorization levels.
-Input restaurant Smallwares orders into Oracle Order Management module noting special instructions and working closely with Smallwares distribution center to ensure customer satisfaction.
-Verify special shipping requirements with carriers and communicate to Operations as needed.
-Create accurate Purchase Orders (PO) in Oracle based on the orders received from Operations to avoid returns.
-Verify vendor acknowledgement of Purchase Order and ship date and confirm in Oracle.
-Communicate shipments to Operations and assist with installation of equipment using authorized service agents, as requested.
-Verify and make appropriate changes to Purchase Orders for invoice processing.
-Provide warranty assistance to Operations with follow up through resolution.
-Inter Store Transfer as needed; ensure documentation is communicated to all parties concerned; and verify equipment delivery to transferred restaurant.
-Field calls from logistic companies on shipping issues.
-Research online tracking systems for shipments and verify receipt of delivery.
-Support Operations by handling to satisfactory resolutions issues related to linens, pest control, food distribution, Direct TV, Smallwares product complaints, and fresh fish.
REQUIRED TECHNICAL SKILLS
-1-3 years of customer service experience.
-Excellent computer skills in Oracle, Microsoft Office applications, Outlook, and strong working knowledge of the Internet.
-Excellent written and verbal communication skills with ability to interact professionally with other departments and outside contacts.
REQUIRED EDUCATION
-High school diploma or equivalent.
Job Types: Full-time, Contract
Pay: $20.00 - $21.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- On-site gym
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- This is a contract to hire position. Are you okay with that?
Education:
Ability to Relocate:
- Orlando, FL 32837: Relocate before starting work (Required)
Work Location: In person