Have customer service and Call Center experience? Enjoy working with computers? Have an IT education or consider yourself Tech Savvy? "YES", you say? Well, you've just made a WINNING choice & HCL Tech is looking for YOU!!
- Shift: Must be flexible between 7am - 12pm Monday - Friday (this role is a rotational shift, flexibility is required)
Job description:
As a Help Desk Technician you will be responsible for resolving incoming telephone requests for technical assistance on standard commercial and proprietary applications. Consistent customer care, quality standards, and reporting requirements are core competencies of the position. Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements of the Analyst - Help Desk role. All Analyst - Help Desk’s are subject to shift changes to adapt to the business needs of the Service Desk.
Education/Experience:
- High School Diploma or equivalent REQUIRED
- Minimum of 2 years of customer service experience REQUIRED
- Minimum of 6-12 months of previous computer support experience REQUIRED
Skills Needed:
- Strong analytical skills.
- Strong written and verbal communication skills.
- Work under pressure
- Ability to work on multiple activities concurrently.
- Strong systemic thinking and problem solving skills.
- Experience in business process definition and validation.
- Strong troubleshooting skills
- Good documentation skills
- Ability to take a “client” focus when engaging with internal departments / customers.
- Strong technical skills.
- Works well as part of a team.
We've got A LOT to offer here at C3i Solutions but the EXPERIENCE starts with YOU!
*We look forward to helping you kick-start your NEW journey here with us!*
HCL Tech is an Equal Opportunity Employer - EOE, M/F, D/V.
https://www.hcltech.com/candidate-privacy-notice
Job Type: Full-time
Pay: $37,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Rotating weekends
Education:
- High school or equivalent (Required)
Experience:
- Computer skills: 1 year (Required)
- Computer Technical Support: 1 year (Required)
- Customer Service: 1 year (Required)
Work Location: In person