Job Summary: As a sales associate at Vernon Powell Shoes, you will be responsible for delivering exceptional customer service, driving sales, and maintaining the overall presentation and cleanliness of the store. Sales associates are expected to meet and exceed customer expectations with superior service and product knowledge to build lasting relationships with our customers. You will assist customers in finding the perfect footwear to meet their needs, offering expert advice on style, fit, and functionality. This role requires a passion for fashion, excellent communication skills, and the ability to work effectively both independently and as part of a team. Sales associates report to their department manager, assistant department manager, and key holder.
Key Responsibilities:
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Provide outstanding customer service by greeting and assisting customers in a friendly and approachable manner.
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Listen to customers' needs and preferences to recommend suitable footwear options.
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Demonstrate product knowledge by explaining features, benefits, and technical specifications of various shoe styles.
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Assist customers with trying on shoes, ensuring proper fit and comfort.
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Process transactions accurately and efficiently using the point-of-sale (POS) system.
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Maintain a clean and organized store environment, including restocking shelves, folding merchandise, and ensuring displays are visually appealing.
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Stay up-to-date on current trends in footwear fashion and industry developments.
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Complete training using Expert Voice, Myagi, and Wranx online platforms.
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Collaborate with team members to achieve sales targets and deliver exceptional customer experiences.
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Handle customer inquiries, concerns, and returns professionally and efficiently.
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Use the Aetrex machine to analyze feet and sell products that conform to the specific needs of each customer.
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Assist with inventory management tasks, such as receiving shipments and conducting stock counts.
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Use When to Work to track your schedule and request time off.
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Greet customers in a friendly and welcoming manner and with a smile.
Qualifications:
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High school diploma or equivalent; additional education or training in retail management or sales is a plus.
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Previous retail experience preferred, with a focus on customer service and sales.
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Strong communication skills, both verbal and written.
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Ability to work in a fast-paced environment and adapt to changing priorities.
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Enthusiasm for fashion and footwear trends.
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Excellent interpersonal skills and a confident and positive attitude.
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Flexible schedule, including evenings, weekends, and holidays.
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Ability to stand for extended periods and lift/move boxes of merchandise weighing up to 30 pounds.
Benefits:
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Competitive hourly wage with opportunities for advancement
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Employee discounts on merchandise
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Flexible scheduling options
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Training and development programs to enhance skills and career growth opportunities
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Positive and supportive work environment
Join our team and become part of a dynamic and passionate community dedicated to helping customers find the perfect pair of shoes for every occasion!