**Job Overview:**
We are seeking a dedicated Call Center Representative to join our team here at Charm Dental. The ideal candidate should possess excellent phone etiquette and customer service skills, with the ability to communicate effectively in English and Spanish. This position involves interacting with customers, analyzing information, and providing exceptional service as well as our team
**Responsibilities:**
- Answer incoming calls from customers promptly and professionally
- Provide accurate information about Charm Dental
- Analyze customer needs and offer appropriate solutions
- Enter and update in comm log
- Handle complaints or concerns with patience and empathy and report to supervisor
- Follow communication scripts when handling different topics
- Collaborate with team members to achieve customer satisfaction goals
**Skills:**
- Strong phone etiquette skills
- Proficiency in Spanish is required
- Customer service-oriented mindset
- Ability to analyze information effectively
- Familiarity with medical terminology is beneficial
- Excellent English communication skills
- Multilingual capabilities are advantageous
- Experience in a dental office setting is a bonus
- Proficient in data entry tasks
- Strong verbal and written communication abilities
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Required)
Ability to Commute:
- Spring, TX 77388 (Preferred)
Work Location: In person