Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors. Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.
Files guests' keys and parking tickets systematically to ensure efficient retrieval of guests' vehicles. Ensures files properly reflect the location of all vehicles parked. Reviews parking tickets for accuracy and completeness. Point of Sales functions include extending customer courtesy to guests, communicating parking options, ensuring proper documentation on the Parking Validation Log, effectively communicating availability of spaces to management, effectively communicating equipment failure to management. Accepts cash or casino parking receipts and issues parking receipts. Able to handle monetary transactions with accuracy . Monitors radio for shuttle bus drivers.
EDUCATION/SKILLS/EXPERIENCE:
High school diploma or equivalent required. Ability to operate calculator. Ability to read and write English. Prior money handling experience required. Office experience helpful but not required.
“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).”