Client Service Representative
We are seeking a full-time Veterinary Client Service Representative to join our team at VCA Bay Park Animal Hospital. Previous veterinary experience is a plus but not required, willing to train the right person.
Schedule: 5/8’s. Hospital is open 6 days a week, Monday-Friday 8am-6pm & Saturday 9am-4pm. Saturday shift is required.
Compensation: The pay range for this position is $18-21/ hour. Compensation is negotiable based on education, experience, and other relevant credentials.
The CSR is the pivot around which the hospital operates and is responsible for:
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Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
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Scheduling and confirming appointments
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Placing outbound calls for follow-ups and reaching out to prospective clients
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Presenting and explaining fees, including processing payments
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Recommending, selecting, and obtaining products and services, including prescriptions
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Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
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Managing medical records, charts, reports and correspondence
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Maintaining financial reports
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Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside
At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.