At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The SIU Property Claim Service Leader is responsible for serving as an integral member of the Claims Service Area (CSA) staff to assist in operations and coordination of CSA level oversight and activities including customer satisfaction, loss management and expense management objectives. Acts as CSA liaison with Home Office, CSA leaders and field employees. The individual delivers compassionate service that is fast, fair, and easy, to ensure customer retention. The individual provides mentoring and coaching to the team.
Key Responsibilities
A Day in the Life of a SIU Property Claim Service Leader
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Consistently meets band level behaviors, production, quality and/or customer service goals
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Ensures and enables staff to maintain a connection with the customer by understanding and meeting their needs
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Manages and resolves escalated customer communications, concerns, conflicts or issues
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Eliminates barriers to achieving business results
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Develops, maintains and analyzes operational and statistical data used by market claim office (MCO) and CSA staff
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Develops and maintains an environment of ethics and integrity that embraces all attributes of our shared vision
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Proactively identifies and manages risk while eliminating barriers to help achieve business results
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Manages processes to ensure delivery of compassionate service that is fast, fair and easy
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Ensures adherence to empathetic and responsive customer service in all transactions
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Effectively coaches and provides development/career guidance for direct reports
Preferred Qualifications
You’re a great match for this role if you have
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Bachelors degree preferred
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5+ years of related claim handling experience (Property/Homeowners/CAT Preferred)
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SIU experience (Preferred)
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Strong background in negotiation, conflict management and root problem solving
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Clear and professional communication, both verbal and written
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In lieu of the above education requirements, an equivalent combination of education and experience may be considered
What’s in it for you?
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Paid training and licensing
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Internet reimbursement
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Generous paid time off (PTO)
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Tuition reimbursement
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Discounted gym memberships
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Cafeteria style health insurance plan- starts day one!
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401K match and pension plan
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Volunteer opportunities + matching donations
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Visit AllstateGoodLife.com to learn more
Homebased/Remote
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This position is a permanent remote home-based worker. Your home office does not need to be near an Allstate office, but it does need to be in the United States.
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This position is eligible for a $80 monthly connectivity reimbursement to offset the costs of internet and phone expenses.”
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In our virtual environment, adjusters are required to engage and participate on camera during online meetings and trainings.
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Allstate will provide a technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse)
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In our virtual environment, employees are required to engage and participate on camera during online meetings and trainings.
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Location:
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This is a remote position. The ideal candidate will have the ability to work and lead employees in all time zones
This position is not available for Alaska, California, Hawaii, and Puerto Rico residents
Functional Skills
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Ability to interact effectively with internal or external customers and act with empathy
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Applies general knowledge of insurance policy, coverage, and regulation
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Applies general knowledge of claim processes, policies, procedures, and claim systems
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Applies general industry knowledge to discipline practices
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Applies general knowledge of analytical procedures
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Applies general knowledge of standardized problem solving and preparation of basic reports for analysis
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Applies general ability to leverage learned technical skills in support of team objectives
Certificates, Licenses, Registrations
No Certification, License or Registration is required for the job, but is preferred
Supervisory Responsibilities
This job has supervisory duties.
Notes
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
Skills
Catastrophic Claims, Claims Resolution, Conflict Management, Customer Centricity, Customer-Focused, Inclusive Leadership, Leadership Agility, Learning Agility, Management Reporting, Multitasking, People Leadership, Problem Solving, Property Claims, Relationship Building, Results-Oriented, Training Instruction
Compensation
Compensation offered for this role is $74,240 - 134,060 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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