Would you like to work for a software solutions company that has grown in triple digits in the last 5 years? If you answered Yes, then we need to talk....
We are looking for an (CSSNA) Service Parts Associate - Level III who be part of a close-knit, high performing team. We are committed to creating an environment where all employees are valued and respected. This position offers a very competitive compensation and benefits package
Job Title :: (CSSNA) Service Parts Associate - Level III
Job Type :: IT01
Job Location :: Grand Forks, ND (Onsite)
Position Description ::
- Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under limited supervision.
Key Responsibilities:
- Complies with Health, Safety, and Environmental standards, policies, procedures, and regulations.
- Uses appropriate personal protective equipment.
- Carries out customer parts counter duties including receiving parts calls, greeting, and assisting.
- walk-in customers, completing all paperwork and processing it accordingly, handling cash, check, and credit card transactions.
- Maintains a favorable relationship with internal and external customers by addressing their needs and issues in a timely manner.
- Escalates customer issues to supervisor when needed.
- Maintains a neat and clean appearance in the customer parts area and parts warehouse.
- Personally, leads or guides other Parts Personnel in sourcing and locating complex parts requests or finding alternatives.
- Utilizes various systems, catalogs, other resources, and collaborates with technicians to identify and procure the parts in the most cost and time efficient manner.
- Assists management in mentoring and developing less experienced parts personnel through.
- knowledge transfer, on-the-job training opportunities, or other methods.
- Participates as a team member on parts department related improvement assignments and projects as needed.
- May lead small, limited portions of improvement activities.
- Ability to identify and act on opportunities with customers to upsell supporting products and services, as appropriate.
- Performs other duties that may include managing stock levels, shipping and receiving parts, warehouse activities, inventory management related tasks, core processing, or other parts-related duties as assigned by management.
Qualifications and Competencies
- Order Processing - Demonstrates the steps necessary to manage the processing of customer orders.
- through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements.
- Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process.
- customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.
- Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Ensures accountability - Holding self and others accountable to meet commitments.
- Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Customer focus - Building strong customer relationships and delivering customer-centric solutions.
- Warehouse Inventory Control - Manages physical inventory utilizing inventory control methodologies.
- to maintain inventory and meet customer expectations.
- Optimizes work processes - Knowing the most effective and efficient processes to get things done,
- with a focus on continuous improvement.
- Customer Support - Demonstrates how proactive customer support interactions are required at each.
- phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle is interconnected to ensure an overall positive customer experience.
- Interpersonal savvy - Relating openly and comfortably with diverse groups of people.
Education, Licenses, Certifications:
- High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
- Proficiency in Microsoft applications, generating reports, and advanced level computer skills.
- This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
- Requires significant work experience or specialized skills obtained through education, training, or on-the-job experience.
Top 3 Skills you are looking for:
- Identifying parts
- Computer skills (MS and outlook products)
- Diesel terminology; Automotive background
The manager is looking to hire a parts associate role. This person should be driven and have a good attitude. Some of the competencies the cwk should possess is listed below.
- Helping with daily inventory
- Working in shipping and receiving
- Pulling parts from shelves
- Processing parts warranty
- Receiving new parts and stocking to shelves
- Attention to detail
- Returning part cores
- Forklift experience is a plus
- Automotive experience
- Familiar with identifying parts from a diagram
About AgreeYa: AgreeYa is a global systems integrator delivering a competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1,800+ professionals across offices. AgreeYa works with 550+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public Sector, Pharma & Biotech, Retail, CPG, and others. Please visit us at www.agreeya.com for more information.
Job Type: Contract
Pay: Up to $30.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person