Supports training initiatives for all current and new employees.
Participates as needed in the investigation of employee accidents.
Communicates performance expectations to Housekeeping employees in accordance with job descriptions for each position and monitors progress.
Coaches, counsels and encourages employees.
Manages payroll administration.
Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.
Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
Communicates areas in need of attention to staff and follows up to ensure understanding.
Participates as needed in the interviewing and hiring of Housekeeping employee team members with the appropriate skills.
Handles employee progressive disciplinary procedures as required.
Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.
Supervises the Housekeeping shifts including breaking out the house.
Sets a positive example for guest relations.
Participates in the employee performance appraisal process, giving feedback as needed.