*** Candidates with prior experience: starting pay is negotiable.
Main responsibilities, but not limited to:
- Process fraudulent disputes for customers
- Strong attention to detail
- Serve as a resource for branch personnel and customers, assisting with questions and issue resolution
- Review fraud alerts and process alerts; record and escalate issues; monitor unusual debit card activity and notify appropriate management of fraudulent activity
- Investigate, resolve and report suspected fraudulent activity initiated via ATM and/or debit card transactions
- Contact account holders to verify identity and questionable transactions
- Process various department reports
- Perform other job-related duties or special projects as assigned
THE BACKGROUND THAT FITS:
- High school diploma or equivalent required
- Solid technology and internet searching skills
- Comprehensive knowledge of Microsoft Office products
- Superior customer service
- Ability to maintain composure and convey a positive attitude while interacting with customers and team
- Good attendance and punctual
- Strong ability to multi-task
- Ability to work quickly and accurately
- Excellent communication skills (written and verbal)
- Ability to evaluate a variety of factors to analyze, investigate, and manage large caseloads
- Ability to interact and communicate with internal and external professionals
- Ability to work with minimal supervision
Unico Bank is an Equal Opportunity Employer
Job Type: Full-time
Pay: $12.50 - $14.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Ability to Relocate:
- Paragould, AR 72450: Relocate before starting work (Required)
Work Location: In person