Responsibilities:
Staff Management:* Supervise all casino staff on shift, ensuring adherence to professional standards and operational efficiency. This includes training, scheduling, and performance evaluation.
- Customer Service: Maintain a high standard of customer service across all areas of operation. The shift manager will address and resolve customer complaints, ensuring guest satisfaction and fostering a positive environment.
- Game Monitoring: Oversee all gaming activities, ensuring compliance with all regulatory requirements and internal policies. This includes monitoring game operations and interactions between staff and patrons.
- Compliance: Ensure all operations comply with local, state, and federal laws and regulations concerning gaming and employment.
- Interdepartmental Coordination: Work collaboratively with all other departments to ensure seamless operations, enhancing efficiency and guest experience across the casino.
*
Education:*
- Bachelor’s degree in related field or four years related experience and/or training, or an equivalent combination of education and experience.
Key Skills and Qualities:
- Professionalism: The ideal candidate will exhibit a high level of professionalism, with the ability to maintain composure and effectiveness under pressure.
- Leadership: Demonstrated leadership skills are essential, with a proven track record of motivating and guiding teams to exceed their goals.
- Customer Service Excellence: A strong commitment to delivering exceptional customer service, with the ability to handle disputes and challenges gracefully.
- Problem-Solving: Must have excellent problem-solving skills, capable of making quick and effective decisions.
- Communication: Strong communication skills, both verbal and written, are crucial for this role.
License/Certifications/Other:
- Bachelor’s degree in related field or four years related experience and/or training, or an equivalent combination of education and experience.
- Valid Driver's License
- Must be able to obtain Key Employee Gaming License
- Must be able to obtain Oklahoma Horse Racing License
We are looking for someone who not only fulfills these responsibilities and skills but also brings a passion for the gaming industry and a commitment to creating a welcoming and engaging environment for all our patrons.
Job Type: Full-time