IQVentures is looking for a Charge Off Collections Supervisor to join our team and be part of a dynamic corporate culture dedicated to supporting our team members.
Job Description:
- Support, Motivate, evaluate, develop, and coach low performers and new hires to continually meet and exceed their individual/team targets.
- Answering representative’s questions, guiding them through difficult calls or issues, diffusing complex calls, or handling issues that cannot be fielded by representatives.
- Assisting the Management staff in identifying trends, areas of opportunity, and creating plans to meet department KPI’s.
- Asking questions to better understand the calls representatives are receiving, educating, and coach representatives regarding processes and practices, and explain expectations to employees.
- Taking on tasks or projects to support employees, Management staff, and call center operations.
- Leading huddles and/or team meetings
Requirements:
- High school diploma or equivalent
- 3 or more years of collections experience in a call center environment
- Team Lead or management experience preferred.
- Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
- Exceptional interpersonal, customer service, problem-solving verbal and written communication, and conflict resolution
- Knowledge of FDCPA, UDAAP, and other regulatory collections rules.
- Strong coaching and leadership skills, ability to motivate employees.
- Critical Thinking, decisiveness, and attention to detail
- Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
Location: Carrollton, Texas (In-Office)
Learn More About Us
The Charge Off Collections Supervisor is a member of the Centralized Collections Team, which is committed to helping customers with innovative payment solutions and business services.
IQ Ventures is an Equal Opportunity Employer.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work setting:
Experience:
- Collections: 3 years (Required)
Ability to Commute:
- Carrollton, TX 75006 (Required)
Ability to Relocate:
- Carrollton, TX 75006: Relocate before starting work (Required)
Work Location: In person