Auto lender seeking experienced customer service/collection representatives with experience.
Responsibilities may include:
Field inbound calls from customers, make outbound calls to customers, process payments, update account information, and calculating payoff requests. Communicate with customers to pursue late payments via telephone, e-mail and mailings. Notify customers of payments during collection correspondence.
Required Experience, Skills & Competencies:
- Automotive customer/Automotive finance service/collections interactive experience.
- Previous experience working in a call center environment.
- Outstanding written and verbal communication skills.
- Very customer service focused with an ability to treat customers in a professional manner.
- Multi-tasking skills.
- Computer proficiency with MS Excel and MS Office.
- Highly organized with an attention to detail.
- Pass a drug screen and background check.
Preferred:
- Spanish speaking.
- Positive attitudes.
- Auto Finance experience
- Team players.
You’ll receive:
- Competitive pay with benefits
- The ability to earn bonuses.
- A fun team environment.
- Training, coaching and support to help you succeed.
- Career advancement opportunities
We are an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. We are committed to providing a work environment free of any form of unlawful harassment or discrimination.
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Work Remotely
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
Experience:
- collection: 1 year (Required)
Language:
Work Location: In person