Reporting to the Division Vice President, Operations. As a Senior Director of Operations, your essential job functions include:
Leadership / Strategic Initiatives (50%)
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Create a positive and productive working environment consistent with Dent Wizard’s core values.
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Communicate Dent Wizard’s vision and execute on company strategy.
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As a member of the Division leadership team, provide input into the Division business strategy, with a specific focus on leading the Dealer/Rental business.
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Deliver Vital Few objectives in partnership with enabling functions.
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Deliver Dealer/Rental operating performance for the Division at or above budget in terms of Revenue, EBITDA, LSR, Customer Expansion, Customer Retention, Employee Engagement and Retention, Service Expansion and WTD.
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Partner with enabling functions to drive operational efficiencies, standard operating procedures, and cost reductions.
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Implement processes to track and maximize asset utilization to attain forecasted ROIs.
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Drive a culture of coaching through on the job engagement and formalized training to support field operations effectiveness and the consistent development of people.
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Participate in Succession Planning process to develop Operations Leaders.
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Hire, develop and motivate operations leaders and technicians.
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Maintain operations to meet Company provided guidelines regarding safety and compliance with Local, State, and Federal ordinances, including OHSA and EPA.
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Build pipeline and lead operational diligence for acquisitions to ensure smooth integration and delivery of financial expectations.
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Participate in field town hall communications.
Customer Engagement (30%)
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Partner with the Sales team to:
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Lead Team Sell and drive revenue, customer expansion, customer retention and five-star service.
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Support the execution of the division customer development plan.
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Develop strong relationships with key customers.
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Drive continuous expansion of DW services across the Dealer/Rental business.
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Provide lead generation and drive integrations for potential acquisitions.
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Deliver targeted price increase, in partnership with sales based on customer segmentation.
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Participate in and support the fulfillment of WTD/FLF+ strategic initiatives across the Dealer/Rental business.
Ops Administration (15%)
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Lead the Goal Setting & Review (GS&R) process for the Dealer/Rental team.
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Lead a monthly financial review for each Territory and develop and implement plans to deliver annual operating budgets.
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Lead Q Process for the Dealer/Rental team to ensure complete participation and drive Vital Few initiatives and MITs.
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Support and adhere to DW’s policies and procedures on ethics standards and commitments.
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Provide timely feedback to DVP, Ops and senior team as to market conditions, competitive pressures, and the engagement of staff at all levels.
Staffing (5%)
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Own the balancing of staffing decisions to trade off gross margin vs. new business capacity.
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Recommend appropriate staffing levels and/or business solutions to reach desired goals.
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Ensure leaders have the skills to and are effectively hiring strong talent.
Competencies Required
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Lead large, complex teams
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Results Orientation
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Systems Thinking / Process Improvement
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Agility
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Initiative
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Influence
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Customer Focus
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Apply Knowledge
- Attract, Develop and Manage Performance
- Conceptual Thinking
- Empathetic Outlook
- Presentation Skills
Position Requirements
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Minimum of 7 years of leadership experience required.
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5 years proven operations experience in a similar type of environment.
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Auto and reconditioning industry experience preferred.
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Continuous viewing from and inputting data to a computer screen.
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Travel as necessary (up to 75%).
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All applicants being considered for employment must pass a pre-employment drug screening and background check.
This is an exceptional opportunity to join a successful company at an exciting time. This position includes excellent earning potential and an excellent benefits package including: health, dental and life insurance, 401(k) with company match, and a company vehicle.