I. Title: Residential Counselor
II. Responsible to: Program Director
III. Minimum Qualifications: High School Diploma
Specific Responsibilities
1. Provide assistance to residents and team members
2. Assist with resident safety
3. Assist with facilitating scheduled activities
4. Assist with receipt and distribution of meals
5. Assist with client adherence to program rules and regulations
6. Complete regular rounds and monitoring of halls/floors
7. Complete documentation of client interactions
8. Assist with turning over rooms
9. Communicate with team members regarding monitoring observances
10. Other duties as assigned
IV. Behavioral/Managerial Competencies
1. Accountability
The demonstrated ability to take responsibility and ownership for the outcomes of all actions and decisions with particular emphasis on customer satisfaction and fiscal performance. Accountability is demonstrated by effective and efficient management of all human, fiscal and material sources.
2. Commitment to Change
The demonstrated ability to implement and support effective change in order to enhance organizational performance. It is demonstrated through continuously identifying and acting on opportunities to create high quality, cost-effective processes and services which ensure will be a premier health care system.
3. Communication
The demonstrated ability to present ideas and information in a timely, concise, effective and interpersonally appropriate manner through both written and oral forms. This competency is further demonstrated by the ability to receive and effectively process information through appropriate listening skills.
4. Continuous Self-Improvement
The demonstrated ability to model continuous professional and self-development, resulting in the enhanced performance of the organization.
5. Customer Relations
The demonstrated ability to develop and cultivate mutually beneficial relationships with both internal and external customers. Customer relations behavior is demonstrated by the continually striving to meet or exceed customer expectations, enhancing trust and respect for others.
6. Teamwork
The demonstrated ability to establish and maintain effective relationships and networks with both internal and external customers. Teamwork is characterized by working toward a shared purposed or goals or through cooperating, collaborating and partnering with others.
7. Ethical Conduct
The demonstrated ability to reflect and model the vision, mission, values and corporate compliance plan. Special emphasis in this competency will be placed on confidentiality and compliance with organization police and procedures.
8. Problem Solving/Decision Making
The demonstrated ability to identify issues and opportunities, effectively analyze information and its implications and make appropriate, timely decisions based on such analysis.
9. Community Relations
Demonstrated ability to model community involvement, positively impact community relations and realize effective community outreach in order to continuously enhance the perception of the agency.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Overtime
- Weekends as needed
People with a criminal record are encouraged to apply
Ability to commute/relocate:
- Baltimore, MD: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you dependable and punctual when it comes to your work schedule and work ethic?
- Are you able to work weekends?
Experience:
- working with underserved people: 1 year (Preferred)
Shift availability:
- Night Shift (Preferred)
- Overnight Shift (Preferred)
- Day Shift (Preferred)
Work Location: In person