MEMBERS' EXPERIENCE ASSOCIATE
New York, NY, US
Yesterday
Requisition ID: 1288
Apply
Salary Range:
$70,000.00 To 73,000.00 Annually
A health services organization based in New York City has an opening for a Member Experience Associate. Our ambulatory care facilities, located in Manhattan, Brooklyn, and Queens, are staffed with a wide range of health professionals to provide extensive medical and diagnostic services.
The ideal candidate will provide courteous and efficient service to Health Center patients to ensure rapid problem resolution and service recovery for escalated cases. This position fosters a professional and patient centric environment, working with multiple departments in the organization to address patient needs. It interfaces with managers and administrators to resolve issues and promote patient satisfaction and optimize the coordination of care. It escalates patient needs or concerns to ensure case resolution. This position works to proactively identify problem areas as trends arise, provide analysis to the Health Center Administrator (or their designee) and to collaborate with Health Center leadership on structural improvements to access and service.
The ideal candidate will have a bachelor’s degree. A master’s degree is preferred but experience in lieu of the degree must have extensive background in customer service. Must have strong communication skills, detail oriented, organized, excellent ability to coordinate multiple tasks, and computer skills.
We offer a competitive salary including, but not limited to, the following benefits:
Medical, Dental, Pharmacy and Vision health benefits at no cost to all benefits-eligible employees and their eligible dependents
Paid Time Off (Vacation, Personal, Sick days, and 13 paid Holidays)
401(k) Plan
Life Insurance
Tuition Reimbursement
Mental Health Coverage
Legal Services Benefit
Gym Membership Reimbursement
Short Term and Long Term Disability Benefits
Covid vaccination is required.
Apply online. EOE.
Job Type: Full-time
Pay: $70,000.00 - $73,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person