Vermeer Mountain West operates across 9 states with 13 locations supporting Vermeer products with world-class facilities and employees. Our people come first! With a competitive benefits package that includes 100% employer paid health insurance, we invest in the growth of our team members as they continue to make the impossible, possible for our customers on a daily basis!
We are looking for a dynamic Service Writer to join our Salt Lake City team! Our ideal candidate will provide a high level of proficiency in customer service, multi-tasking, and excels in a fast paced team environment.
Responsibilities include but are not limited to:
- Attend daily service meetings
- Record Service Technician time into EBS (our business operating system)
- Create detailed, segmented work orders
- Open, update data, and close work orders
- Create customer sales quotes
- Receives in-coming equipment for service and tracks all equipment
- Answer customer calls and respond to inquiries
- Handles all cash service sales and customer payments in cash box
- Handles all Service department emails and correspondence
- Routes Service department calls and take messages as needed
- Schedules service appointments
- Process vendor invoices through the accounts payable program
- Print and distribute daily WIP and shipping reports
- Process, create, and submit warranty claims as needed
- Enter daily IFTA Logs
- Conduct self professionally in the presence of customers and community
- Participate in available company sponsored training opportunities, including online training courses
- Perform other duties as assigned by management
REQUIREMENTS:
- Strong customer service skills
- Proficient in use of computers
- Ability to manage a high-volume workload
- Excellent oral and written communication skills
- High school graduate
Job Type: Full-time
Pay: $20.00 - $29.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Day range:
Shift:
Education:
- High school or equivalent (Required)
Language:
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Salt Lake City, UT 84104: Relocate before starting work (Required)
Work Location: In person