Company Description
Innovative Transport Solutions (ITS) was founded in 2005 by a team of transportation specialists in International and domestic freight. What sets the ITS team apart is its commitment to look differently at the transportation process and create more efficient and cost-effective solutions to freight moving challenges. Innovative Transport Solutions also offers domestic transportation services from small packages to drayage, to intermodal, over the road FTL/LTL, project cargo, and specialized auto delivery services throughout North America.
Job Description
This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and customers. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Supervisor or Manager as appropriate.
Key Responsibilities include, but are not limited to:
- Filter client calls/emails and communicates issues with drivers and management team as appropriate.
- Monitor and dispatch drivers verbally by phone.
- May assign work duties to qualified employees to assure adequate coverage of all shifts and assigned routes.
- Monitors daily system performance and reporting of any late pickups or deliveries to supervisor and customer service.
- Notes all absences and/or tardiness issues and communicates same to Supervisor.
- Screens drivers daily logs, route sheets and monitors drivers available hours of service to ensure adequate available hours for subsequent dispatch.
- Develop and maintain excellent customer service to internal and external customers.
- Dispatch drivers for U.S. domestic shipment pick-ups and deliveries.
- Ensure compliance with regulations and established internal policies and guidelines.
- Notify drivers of assignments and direct their activities to ensure cargo is picked up and delivered according to time-sensitive schedules.
- Review and assimilate stored data and enter new data in computer database.
- Additional duties, as assigned.
Qualifications
- Minimum of 1 years previous intermodal dispatching experience a must
- Ability to manage several tasks simultaneously
- Ability to handle high volume emails and phone calls
- High attention to detail and follow through on daily tasks and projects
- Excellent organization skills and logical thinking
- Strong verbal and written communications skills
- Strong computer skills with knowledge of Outlook, Excel and word processing
- Excellent customer service skills
Job Type: Full-time
Work Remotely
Job Type: Full-time
Pay: $48,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- How many years of Intermodal dispatch do you have?
Experience:
- Dispatching: 4 years (Required)
Work Location: In person