Job Title: Junior Network Administrator
Date: June 2024
Reports To: Help Desk Manager
Company: Information Age Systems, LLC.
Location: Montgomery County, PA
About Us:
Information Age Systems LLC is a full-service technology consulting organization dedicated to providing top-tier IT solutions and support. Our team is committed to fostering a culture of continuous learning and professional growth.
Position Overview:
We are seeking a motivated Junior Network Administrator to provide reliable and efficient support to end-users for workstations, laptops, and mobile devices. The successful candidate will assist in the administration of servers and network infrastructure, ensuring smooth and secure IT operations across various client environments.
Key Responsibilities:
- Respond promptly to assigned service requests.
- Maintain regular communication with customers regarding their support tickets.
- Deliver exceptional customer service with professionalism, compassion, and understanding by inspiring customer confidence in all interactions.
- Monitor and troubleshoot system issues, remediate efficiently, and address root causes to minimize recurrence.
- Utilize RMM tools, documentation, and online resources to diagnose and resolve issues independently.
· Accurately and promptly log all work details into the ticketing system.
- Consistently, diligently, and accurately document procedures, inventory, and changes to customer environments.
- Collaborate with team members to share new solutions and assist as needed.
Qualifications:
- Excellent written and verbal communication skills.
- 3+ years of experience with Microsoft Windows 10/11.
- 1+ years of experience with Windows Server 2016/2019/2022, including standard AD and GP functionality, file and printer sharing, and troubleshooting.
- 1+ year of experience with Office 365 tenant administration.
- Familiarity with desktop applications such as Microsoft Office and Teams.
- Ability to read, understand, and interpret technical documents related to hardware and software.
- Strong organizational skills with the ability to document environments and procedures thoroughly.
- Self-motivated with a desire to learn new technologies.
- Experience configuring and managing Microsoft Teams Phone System is a plus.
- Experience in a Managed Service Provider (MSP) environment is a plus.
- Experience with MacOS and iOS devices is a plus.
Physical Requirements:
- Ability to lift and carry servers, PCs, and related equipment (up to 40 lbs).
- Capability to assemble and disassemble computer hardware.
- Ability to view a computer screen for extended periods.
- Willingness and ability to travel to client sites for reviews, meetings, and troubleshooting.
Why Join IAS?
- Collaborative and innovative work environment.
- Opportunities for professional development and growth.
- Exposure to diverse client environments and cutting-edge technologies.
- Competitive Salary and Retirement Plan with company match.
- Company Provided Health Care Plan.
Information Age Systems LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
Experience:
- Network administration: 1 year (Required)
Location:
- Montgomery County, PA (Required)
Work Location: Remote