Overview:
The Intake Coordinator is a part of the centralized intake and referral team for CBC and its family of providers. This position ensures effective and timely follow-up and communication with referral sources.
Responsibilities:
- Receive, assess, and process referral inquiries. Assess clinical needs and supports to ensure service eligibility and insurance coverage.
- Ensure timely response to inquiries at provider level.
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Enter and track referral inquiries into databases and/or electronic health records.
- Report weekly/monthly referral trends as applicable.
- Tracking to include viable vs. non-viable, insurance payor, service line etc.
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Support coordination into new services to include: collecting needed clinical documentation, submitting staffing requisition based on clinical need of referral.
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Develop long-term relationships with referral professionals to establish ongoing dialogue about potential referrals and service system capacity.
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Maintain current knowledge of the service system and resources available to persons served.
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Provide excellent customer service to persons seeking services, their families, and professional referral sources.
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Assist with maintaining referral source contact information
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Act as a resource to individuals that are not eligible for service lines under CBC service array.
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Other duties as assigned.
Qualifications:
- High School diploma or equivalent required
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Ability to work independently and as a part of a team and manage time effectively
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Excellent interpersonal/communication skills.
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Strong customer service skills with the ability to work with diverse people
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Fluency in other languages is beneficial
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Computer literacy, including proficiency with G Suite array of productivity tools (gmail, word processing and spreadsheet documents).
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Previous work with medical software, health insurance and medical terminology preferred.