About us
At 33 Jewels, we're passionate about providing our clients with the finest quality jewelry and exceptional service. Our team is dedicated to creating a welcoming environment for anyone who walks in our door. We're proud to be the only woman-owned fine jewelry store in Santa Barbara, and our commitment to quality and ethics has earned us a reputation as one of the top jewelry stores in the area. We have a workshop upstairs and specialize in restoring and repairing peoples’ treasured jewelry, and we often help our clients repurpose their priceless heirlooms to create personalized bespoke pieces they’ll continue passing down through the generations. Our fine jewelry is unique and handmade, you won’t find these pieces elsewhere. We make more engagement rings than anyone else in town, and the vast majority of them are custom. Our loyal client base continues to grow, so we must do the same!
The Job:
Are you a sales genius with a passion for fine jewelry? We are looking for a highly motivated and knowledgeable Fine Jewelry Salesperson to join our small but mighty team at the only woman-owned fine jewelry store in Santa Barbara. If you have a passion and knack for sales and possess additional skills in design, project management or sourcing, then we want you!
Responsibilities:
- Provide outstanding customer service by greeting customers, answering questions, and making recommendations on jewelry pieces that meet their needs and preferences.
- Showcase jewelry pieces in a way that highlights their beauty and craftsmanship, and provide detailed descriptions of each piece.
- Utilize excellent phone etiquette to handle customer inquiries and respond promptly to calls and messages.
- Handle customer complaints in a professional and courteous manner, resolving issues promptly and efficiently.
- Use your sales genius to identify and create opportunities for custom jewelry orders.
- Collaborate with jewelers to create custom jewelry pieces for clients.
- Manage and prioritize projects to ensure timely delivery of custom orders.
- Actively seek out and close sales to meet and exceed monthly sales goals.
- Maintain a thorough understanding of our fine jewelry collections, including the materials, designs, artists, and craftsmanship.
- Manage and maintain a clean and organized sales floor, ensuring that all jewelry pieces are properly displayed and stored.
- Develop and own processes related to the sales department to ensure efficiency and high-quality service.
- Learn and effectively use clienteling software to record and manage client information, preferences, and purchase history.
- Learn and operate a jewelry industry-specific point of sale system.
- Stay up-to-date with the latest jewelry trends and product knowledge.
- Manage and maintain inventory levels.
- Work closely with our small team to achieve sales targets and contribute to the growth and success of the store.
We're looking for someone who:
- Has a proven track record in sales and customer service for luxury brands and/or the fine jewelry industry.
- Has strong knowledge of jewelry sales and the ability to learn about new jewelry pieces quickly.
- Has the ability to upsell and cross-sell jewelry pieces to customers.
- Has a magnetic and fun personality with a passion for luxury sales and jewelry.
- Comes from a strong design background, or has project management or sourcing experience is a plus.
- Can stock and maintain jewelry pieces, ensuring that the sales floor is always well-stocked and organized.
- Has strong organizational skills and attention to detail.
- Has excellent communication skills.
- Is ambitious and wants to contribute to a small team with big goals.
- A willingness to learn and grow within the company.
- Has a creative and innovative mindset with the ability to think outside the box.
- Is passionate about jewelry and luxury goods.
If you are looking for a challenging and rewarding sales position that utilizes your additional skills in design, project management or sourcing in a fun and inviting environment, then we encourage you to apply for this exciting opportunity. Come join our team at the only woman-owned fine jewelry store in Santa Barbara, and help us achieve our goals while unleashing your sales skills!
Job Type: Full-time
Pay: $30.00 - $35.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
- Paid time off
Shift:
Weekly day range:
Education:
Experience:
- Sales: 2 years (Required)
Ability to Commute:
- Santa Barbara, CA 93101 (Required)
Ability to Relocate:
- Santa Barbara, CA 93101: Relocate before starting work (Required)
Work Location: In person