Hello
This is Sheetal from ABSI, urgently looking for IT HELP DESK SUPPORT SPECIALIST FOR HARRISBURG PA LOCATION
This is a very urgent role So please let me know if you are interested
POSITION : IT HELP DESK SUPPORT
LOCATION : HARRISBURG PA
ONSITE ROLE
JOB DESCRIPTION:
This position is responsible for providing desktop and end user support for the Department of Labor & Industry (DLI) which consists of approximately 4000 users. This position supports the Daily operation of several bureaus within the DLI HQ building at651 Boas Street in Harrisburg. This position will provide primary support to the Office of Vocational Rehabilitation (OVR).
This position is responsible for addressing all assigned tasks and incidents associated with Desktop & End User problems to meet the information technology resource needs for all employees located in the Harrisburg central office, Harrisburg district office, and remote support for all field OVR.The skill level of this position requires the ability to act independently,work in team environments and have advanced proficiency and competence in a variety of IT platforms and technologies.
There are two bureaus that make up OVR, Bureau Blindness Visual Services (BBVS) and Bureau of Vocational Rehabilitation Services (BVRS). This position serves as an expert in the following assistive technology software, JAWS, Zoom Text, Dragon Naturally Speaking Duxbury, Kurzwell, and Fusion. Also responsible for resolving unique hardware such as braille printing, and A/V communications.
Essential Responsibilities
•Technical expertise in incident and change management via ServiceNow
•Experience providing support to assistive technology software and hardware
•Technical knowledge in workstation deployments and installation
•Expert knowledge with MS Office products and troubleshooting skills
•Performs hardware and software diagnostics
•Performs physical installation of IT equipment
•Excellent communication skills and assists customers to resolve issues
•Assist remote IT support teams
Qualifications/Requirements
·Minimum 2 years of experience in assistive technology hardware and software.
·Minimum 4 years of experience in a desktop and end user support.
·Strong history of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities.
·Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources.
·Demonstrated customer focus, building strong customer relationships.
·Strong analytical skills – strong problem-solving skills, can communicate in a clear manner through multiple mediums and effectively evaluates information as well as data to make decisions; anticipates obstacles and develops plans to resolve.
·Change oriented – actively
Sheetal Agarwal
American Business Solutions Inc.8850 Whitney Drive
Lewis Center, OH 43035
Cell : 614-541-3190Work : 614-888-2227 Ext. 4692
Fax: 888-699-8866
Mail to: sheetal@absiusa.comWebsite: http://www.absi-usa.com
Job Type: Full-time
Schedule:
Work Location: In person