Job Type: Full-time
Salary: From $50,300
Work Location: In person-Office – 2803 Foster Ave., Nashville, TN 37210
Home Instead has an exciting opportunity for a results-driven, dynamic individual with a growth mindset and love for their community. This person would be our Scheduling Manager for our Metro Nashville, TN location.
This position is an on-site position in our Nashville, TN franchise office located at 2803 Foster Ave., Nashville, TN. Our ideal candidate will be within a 30-minute commute to this office, and we would love to have someone joining our team that is familiar with the Nashville area, having lived here for 3+ years.
If this sounds like the perfect job for you, apply today!
The Scheduling Manager (SM) supervises the Staff Coordinators to assess client needs, analyze data to qualify available Care Professionals, and determine the best client/ Care Professional match for placement. The SM is also responsible for coordinating introductions between clients and Care Professionals and ensuring client needs are being met.
As the face of Home Instead, this team member must demonstrate our core value, Love (v.), in all interactions with internal and external customers and staff: patience, kindness, humility, selflessness, respectfulness, forgiveness, honesty and commitment.
Primary Responsibilities:
- Manages the creation and maintenance of client and Care Pro schedules, emphasizing high-quality matches and fostering exceptional client relationships, demonstrating executive-level responsibility.
- Communicates with the On-Call team to ensure client satisfaction and continuity of care during non-business hours.
- Demonstrates proactive scheduling skills, exhibiting the ability to anticipate and address staffing needs efficiently and effectively.
- Refers concerns regarding Care Pro assignments and hours worked to the Recruitment and Engagement Manager, exercising judgment and discretion in managing scheduling conflicts.
- Holds Care Pros accountable for meeting their assignment expectations, including hours worked and availability for additional shifts, demonstrating supervisory responsibility.
- Negotiates availability and shift assignments with Care Pros, employing negotiation skills characteristic of an administrative or managerial role.
- Increases client loyalty through consultative interactions, demonstrating a strategic approach to meeting client needs.
Minimum Qualifications
- Associates degree preferred, or related professional experience preferred.
- 2-3 years prior scheduling experience in a similar industry preferred.
- 3-5 years managing a team is preferred.
- Ability to communicate effectively with internal Business Partners.
- Strong computer skills with proficiency in software applications, such as Word and Excel.
- Demonstrated ability to work independently and use sound judgment and discretion.
- Ability to influence and persuade others with confidence and diplomacy.
WCSC Tennessee, LLC d/b/a Home Instead provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, national or ethnic origin, marital status, and all other protected categories in accordance with applicable federal, state and local laws.
Job Type: Full-time
Pay: From $50,300.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- Are you able to lift, push or pull up to 25 pounds? Please type "Yes" or "No"
- Have you ever been convicted of a felony? Please type "Yes" or "No"
- Are you currently employed? Please type "Yes" or "No"
- I certify that the answers given herein are true and complete to the best of my knowledge. I also authorize investigation of all statements contained in this application as may be necessary in arriving at an employment decision. In the event of employment, I understand that false or misleading information given in my application or interview(s) may result in discharge. Please type "Yes" or "No"
Experience:
- Scheduling: 3 years (Preferred)
Work Location: In person