Staff Position Description - Store Manager (Osmium)
The Store Manager is responsible for effectively leading a team to successfully operate a DMC location, focusing on customer service and achieving financial and operational goals in all aspects of the store. The Store Manager must also be fully competent in DMC tools and programs to flawlessly execute daily and weekly tasks. Ultimately, store managers are the key motivators to generate positive results while constantly seeking new ways to improve overall store performance through a clear and concise initiative with the Assistant Manager (ASM).
Leadership
- Build and maintain a high-performing team of baristas by providing daily coaching and feedback, overseeing the management of training programs via AM, and conducting regularly scheduled review processes.
- Overseeing all hiring and disciplinary actions, with collaboration from the AM when necessary.
- Leading by example with exceptional performance in customer service, barista skills, coffee knowledge, and friendly demeanor.
- Managing AM responsibilities and tasks to effectively suit the store's needs with regular feedback and scheduled check-ins
- Full comprehension of all resources and proper channels of communication as it pertains to issues that need outside assistance to resolve. (maintenance, HR, new business opportunities, waste, etc.)
- Build and foster relationships and partnerships within the local community.
Operations
- Daily management of all checklists, spreadsheets, and reporting.
- Scheduling baristas with a strategy based on team dynamics and performance on a 2-week forecast.
- Oversee all food and supply ordering with AM by setting pars and outlooks to ensure all necessary goods are consistently available.
- Safeguard all company assets, employees, and facilities by ensuring compliance from all staff members in your store to DMC standards.
- Maintain current and accurate business, operations, timekeeping, and personnel records.
- Enforce proper channels of communication for employees and the management team.
Reporting
- Regular, accurate reporting to the District Manager and financial team regarding overall store performance.
- Review financial and operational reporting to determine sales and cost control opportunities while creating goals and initiatives in-store to elevate store performance.
- Use inventory sheets, sales reports, waste logs, and labor costs to make effective changes.
- Report to the Training Manager on your team’s overall barista performance status. Offer solutions and implement initiatives to achieve and maintain team excellence.