Looking for someone who:
- has a passion for the hospitality and short-term rental industries. And wants to immerse themselves in the business.
- has excellent written and verbal communication skills with team members in multiple departments and at all levels of the company
- is comfortable working in a very fast-paced environment and an ability to think on your feet.
- has attention to detail.
Austin STR Management is a locally-owned short term rental management company in Austin.
Guest Experience Specialist Job Description:
The Guest Experience Specialist works directly with and reports to the Director of Guest Experience to ensure guest communication is resolved in a timely fashion, with calm and positive customer service, and in accordance with the Roost Austin policies and procedures.
- Respond to guest inquiries promptly and actively engage them to enhance their experience, and understand why guests are visiting and make suggestions based on their interests.
- Follow our guest vetting process to screen all inquiries, requests to book, and incoming reservations for occupancy, planned use of the space, and experience/ratings as an Airbnb traveler.
- Respond promptly to guests’ needs including communicating their concerns to the appropriate management channel (Property Maintenance Manager, Housekeeping Manager, etc).
- Facilitate an in person check in for one of our properties. Check in are 7 days a week between 3 and 10 pm.
You’ll be working alongside an experienced and dynamic team, redefining the way people travel and vacation in Austin. You will be immersed in the tremendous travel and real estate industries which will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts.
Schedule:
- 20-30 hours per week
- Rotating schedule - mornings, afternoons, evenings and weekends
Requirements:
- Smartphone and laptop computer
- Reliable transportation
Job Type: Part-time
Pay: From $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed
Application Question(s):
- Do you have your own reliable transportation?
- Do you have your own laptop computer?
Work Location: Hybrid remote in Austin, TX 78701