Join, Stay, and Grow with Benchmark. Connect with your calling!
We are growing our IT department and are looking for a Full time IT Architect! The IT Architect reports directly to the Manager of Cloud Applications. This position works in partnership with Accounting & Finance, Operations and Clinical teams to deliver high quality application solutions for business needs.
Duties and Responsibilities:
The essential duties and responsibilities include, but are not limited to, the items listed below. Other duties may be assigned as necessary.
System Administration
-
Responsible for day-to-day maintenance of system(s) and troubleshooting user questions for EHR (Netsmart), accounting/finance including billing platform (Yardi) and e-Procurement (Zycus).
-
Ensure data integrity through audit checks, security maintenance, upgrade impact reviews, and creation of protocols/ standards.
-
Collaborate with sponsors and super users on set-up/design and manage system configuration.
-
Create test scenarios and perform tests to ensure all processes function according to predetermined goals.
-
Leverage product capabilities & consistently improve processes.
-
Manage release, upgrade, and patch process for all assigned systems.
-
Lead research and implementation of new functionality.
-
Understand and trouble-shoot interfaces, webservices, API, etc.
-
Serve as liaison to IT for interfaces to assigned systems.
-
Document system configuration and functionality.
-
Manage system security, user groups, etc.
-
Maintain appropriate confidentiality regarding Company information and ensure proper destruction of confidential documents.
Projects
-
Technical lead for EHR implementation project, coordinate with implementation team regularly, configuration of new communities as they onboard the new EHR, support to end users and trainers as needed.
-
Collaborate with business partners to assess, determine, and plan rollout of new initiatives and mini projects.
Vendor Relationships
-
Serve as primary liaison between vendors of assigned systems (Yardi, NetSmart, Zycus).
-
Collaborate with appropriate internal departments and external vendors to coordinate technology upgrades and/or fixes.
-
Manage vendor support cases.
Internal Customer Support
-
Maintain a positive user experience across platforms by providing prompt and outstanding customer support.
-
Understand and prioritize internal customer needs and respond appropriately to support requests.
-
Ensure all end user issues are resolved, including system functionality issues.
-
Create position-specific documentation and job aids.
-
Demonstrate subject matter expertise in system administration best practices.
-
Provide training to all levels of users.
Qualifications & Requirements:
Education: Bachelor of Science degree or equivalent experience required.
Professional Aptitude
-
Analysis of financial systems experience preferred (Accounts Payable, Receivable, Billing/Invoicing).
-
3 years’ experience preferred analyzing and documenting complex business processes and developing business requirement specificationsfor Information Systems.
-
Ability to understand and apply technical concepts.
-
Understanding of senior living/healthcare industry a plus.
Technical
-
Minimum 3 years’ experience with RDBMS preferred.
-
Knowledge of SQL language
-
Excellent skills in MS Office suite
-
Experience with Software Development Life Cycles
Attitude
-
Fast learner, ability to multitask and field priorities.
-
Strong communication and presentation skills.
-
Knows how to work with different teams and personality types.
-
A desire and curiosity to learn established and emerging technologies to satisfy business needs.
-
Ability to define, propose and execute process improvement projects.