Entry level Onsite Help Desk Support for an exciting MSP company
Duration: Open
Pay rate range: $17.00 – $21.00/hr.
Must have 1-2 years Customer Service Experience
Abilities to:
- Strong communication skills with active listening skills
- A self-driven attitude
- A problem-solving attitude
- Remain customer-service oriented in all situations/personalities
- Give attention to detail
- Solve problems quickly
- Remain organized/ set priorities
- Follow established procedures on routine work; requiring instructions only on new assignments
- Essential Duties: The following duties are not meant to be all inclusive and may be changed or modified by the company at any time.
Responsibilities:
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow call center “scripts/troubleshooting guides” when handling different topics
- Identify customers’ needs, clarify information, and providing solutions
- Monitor tickets & workflows and in accordance to team’s SLAs
- Create documentation where documentation is absent
- Administer VoIP Phone Sets and build partitions
- Utilize remote user support tools to provide support
- Understand basics of Windows 7, Windows 10, MAC OS, and Microsoft applications a plus
- Any networking experience a plus
- *** Must be willing to learn and taking online lectures on your own time.
Job Types: Full-time, Part-time, Contract, Temporary, Temp-to-hire, Internship
Pay: $17.00 - $21.00 per hour
Expected hours: 20 per week
Benefits:
- 401(k)
- Flexible schedule
- Paid time off
- Professional development assistance
Experience level:
Schedule:
- Day shift
- Monday to Friday
- No weekends
- Weekdays
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: In person