CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our
Hybrid Work Model
.
Job Description
Position Location:
This is a hybrid position that requires two in person days a week in our Orlando, FL office (7501 Greenbriar Pkwy, Orlando, FL 32819)
Position Purpose
The Customer Engagement Representative acts as the primary point of contact and subject matter expert for all customer needs. Customer Engagement Representative will offer multi-channel support for customers and will own the funnel of customer-facing activities related to emergency order fulfillment, issue/collection creation, invoice inquires, drive self-adoption and account health related issue resolution.
This role requires a high level of expertise relating to customers in a consultative capacity to proactively seek the best customer experience, and a strong drive for results. Customer Engagement Representatives need to develop close relationships and work effectively with customers, vendors, and internal partners to resolve situations, identify solutions, and facilitate thorough communication between all affected stakeholders.
Major/Key Accountabilities
Management of daily funnel of urgent fulfilment-related issues, partnering with CHEP Logistics and carrier partners to mitigate the impact of issues and communicate thoroughly to customers.
Responsible for proactively notifying customers of ‘at-risk’ deliveries or collections as identified by systems, carriers, and internal partners in a timely manner.
Establish and maintain effective relationships with customers, Logistics, Operations, Sales, Account Managers
Responsible for root cause analysis of account health drivers, leveraging creative problem solving to provide alternative solutions as necessary.
Resolve sundry customer issues that run the gamut of the customer experience in a timely manner, maintaining healthy communication with the customer.
Resolving of queries, discrepancies and disputes related to billing and providing support to Finance to ensure overdue accounts receivable is being addressed.
Qualifications
Experience
Skills and Knowledge
Customer Focused
Detail oriented, good data management skills
Excellent communication skills
Ability to multi-task and effectively manage time and resources.
Strong critical thinking skills
Preferred Education
Bachelors
Preferred Level of Work Experience
1 - 3 years
Remote Type
Hybrid Remote
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.