La Suite Skincare Greenwich is growing! We are seeking an enthusiastic, positive and organized fulfillment associate to join our dynamic team. Our clinic/boutique is centrally located near the Greenwich train station within close proximity to the bustling and prestigious Greenwich Avenue. We strive to provide a five-star customer experience to our discerning clientele and seek like-minded individuals to advance our mission.
Responsibilities:
● Review, process, pull and pack website orders
● Package with accuracy to our La Suite standard, label with care, ship with confidence by coordinating with providers and protocols
● Handle customer service inquiries related to previously shipped orders; provide product information and user assistance as requested
● Problem-solve and tailor solutions for customer issues; order changes, delivery issues, expediting, sampling
● Publish daily sales reports of shipped products
● Maintain shipping, receiving and common areas, keeping tidy, stocked and replenished
● Count, verify and update on-hand inventory
● Receive incoming orders accurately, stock boutique, record receivings, communicate arrivals
● Assist team with special requests and daily needs replenishment
● Attendance to on-going product and service trainings and staff meetings
● Committed and inspired to understanding services and retail product lines in order to quickly and accurately answer customer questions
Attributes and Skills
● A positive, dependable, client-first, professional attitude, strong work ethic, excellent logistics management
● Ability to prioritize multiple tasks in a time-sensitive environment with a sense of urgency
● Organizational, planning, problem-solving skills
● Detail oriented, courteous and professional
● Knowledge of customer service responsibilities, order fulfillment, systems and procedures
● Excellent communication skills, both written and verbal; phone skills a must
● Experience in Word, Excel, Google Workspace; knowledge of CRM software, shipping software and Shopify a plus
● A neat, polished and professional appearance that is commensurate with our atmosphere
● Understanding of spa protocol, punctuality and cooperative team play
Qualifications and Requirements
● 1-2 years minimum experience in a like-minded environment preferred
● Flexible with work schedule. Ability to work varying shifts, including Saturdays
● Ability to lift up to 40 lbs, stand for periods of time, reach, bend and lift
*Please, no calls regarding application inquiries. All inquiries are handled via Indeed messaging and e-mail. Thank you.*
*benefits for full-time team members (32 hours)
The responsibilities and scope of this position may change from time to time. La Suite reserves the right to add or delete duties at the discretion of management. The above job description is intended to describe the general level of work to be performed at this time.
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Employee discount
- Health insurance
Experience level:
Schedule:
- Monday to Friday
- Weekends as needed
Language:
Ability to Commute:
- Greenwich, CT 06830 (Required)
Ability to Relocate:
- Greenwich, CT 06830: Relocate before starting work (Required)
Work Location: In person