Job Overview:
To provide resolutions while being empathetic to customers’ situation in a professional, customer-centric, and high volume environment; taking inbound calls; making outbound calls.
Responsibilities:
· Resolve customer issues by collecting information, informing customers of options, and finding an acceptable resolution.
· Resolves customer issues with urgency.
· Comfortable with managing various types of personalities to resolve issues faced.
· Collaborate with our staff, providers and referral sources to satisfy customer issues.
· Persistence and resilience to dealing with escalated clients
· Excellent calling skills, with the ability to multitask.
· Ability to work in a fast-paced environment.
· Professionalism and courteousness to create a positive customer experience.
· Utilize problem-solving skills to address and resolve customer issues.
· Collaborate with other team members and departments to resolve complex customer issues.
· Conduct analysis and research to avoid need of transferring calls to other departments.
Qualifications:
· Previous experience in customer service or sales is preferred.
· Strong communication skills in English; bilingual or multilingual proficiency is a plus.
· Ability to effectively communicate over the phone with excellent phone etiquette.
· Proficient in data entry and navigating computer systems.
· Ability to analyze customer needs and provide suitable solutions.
This position offers opportunities for career growth and development within a dynamic and positive work environment. If you are a dedicated individual with a passion for delivering top-notch customer service, we encourage you to apply for this position.
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Long Beach, CA 90804 (Preferred)
Ability to Relocate:
- Long Beach, CA 90804: Relocate before starting work (Required)
Work Location: In person