Automotive Service Consultant
Elder Hyundai and Genesis of Macomb - part of The Elder Automotive Group is looking to add an MVP to our fast paced and growing all-star team. Located in Macomb, MI.
As part of our Service Team, you can expect:
- Top Competitive Pay based on Experience Level
- Great Opportunity for Growth Potential
- Enjoy being in a great atmosphere with an excellent team and Leadership that values you and your abilities
The Elder Automotive group is a family-owned dealership group with over 50 years of history in the Metro Detroit area. As a privately run business, we value our employees and consider them part of the Elder family. Enjoy working as part of a team in a fun atmosphere and working with leadership that values you and your abilities. We also provide generous paid time off and holidays to help you maintain a healthy work/life balance
If you’re looking to join a winning team with competitive wages and one of the best PTO programs in the industry, look no further! Apply now to take that next big step in your career.
Responsibilities:
- Meet and greet service customers promptly in a professional and courteous manner
- Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs
- Advise our guests of technician recommended services, parts, and accessories by thoroughly understanding the product and associated service requirements
- Provide accurate cost and time of completion estimates for the services recommended; communicate, and get proper authorization from customers
- Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services
- Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines
- Confirm service appointments before the customer is scheduled to arrive and conduct post-repair follow up
- Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer
Requirements:
- Prior Service Advisor or Automotive Customer Service experience
- Proficient time management and organizational skills
- Ability to interact in a professional manner within a fast-paced environment
- Exemplary communication and customer service skills
- Motivated, self-starter with a superior work ethic
- Valid Driver’s License and clean driving record
- Must consent to and pass a drug/background screen
We Provide:
- Competitive Pay
- 401(k) with company match
- Medical/Dental/Vision Insurance
- Company-Paid Life Insurance
- Generous Paid Time Off program
- Paid Holidays
- Professional Work Environment
Elder Automotive Group is an equal opportunity employer and a drug-free workplace.
Job Type: Full-time
Pay: $40,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Day range:
- Monday to Friday
- Weekends as needed
Shift:
Work Location: In person