ARS Brands, Inc. owns and operates more than 100 restaurants across 4 states. We are growing rapidly and always looking for quality candidates to join our team.
Reporting to the Vice President of Operations, the Director of Operations is critical to the success of Wingstop, contributing through the direction and control of restaurant operations to not only provide crave-able foods and great quality but to create an experience for our guests. You help direct and influence the operation of the restaurants, develop a Team of leaders, attain sales, and beat profit objectives. Protect the brand by enforcing the highest standards of food quality, service, cleanliness, safety, and sanitation by using effective tools and communication to help supervise Area Coaches and team members within your portfolio.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Ensure all Districts/Restaurants are compliant with company standards leading a team of Area Coaches and team members to drive positive team member engagement and retention.
- Identify and diagnose ongoing operational gaps in districts & restaurants; develop formal action plans to resolve gaps and partner with field support as needed.
- Achieve & maintain operational excellence at all times, partnering with Area Coaches and General managers in your respective portfolio.
- Ensure excellent customer service & operational goals are consistently above standard.
- Hold ACs accountable for executing action plans, tracking progress, and promoting a sense of urgency.
- Development of talent: Enforce systems and processes that drive effective hiring, training, retention, and development, including succession planning for AC/GM roles, performance appraisals, and monthly feedback with a focus on their development.
- Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.
- Review key financial variables daily. Analyze and track key financial/operational data to derive meaningful business insights. Develop executive presentations and present key trends and results to the Vice Present of Operations. Present financial/operational weekly updates during AC & GM meetings. Ensure restaurants meet the operating plan through the use of P/L reviews and quarterly business reviews.
- Ensure that labor standards are followed in all restaurants
- Ensure all the restaurants in your region comply with local, state, and federal regulations and OSHA guidelines.
- You will help onboard and develop future AMs by assessing and developing internal talent.
Minimum Qualifications (Knowledge, Skills, and Abilities)
- Reliable Transportation
- Food Safety Certification
- Excellent written, verbal, and computer skills
Additional Requirements
- Experienced in ensuring operational effectiveness for multi-unit organizations
- Thorough understanding of Wingstop standards, policies & procedures
- Ability to read financial statements; strong analytical skills
- Ability to effectively and professionally provide guidance to Area Coaches
- Ability to plan and conduct effective meetings
- Experience in working independently with a result orientation
- Strong oral and written communication skills including public speaking
- Strong organizational skills
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Required answer: What are your salary requirements?
Work Location: In person