TOSHI Luxury Delivery Driver
Luxury delivery service - drivers wanted to provide elevated customer experience for luxury brands.
Join the fashion tech startup that is redefining the world of customer service - listed in Bloomberg Business’ 50 Ones To Watch, in BusinessCloud’s 100 ECommerce Trailblazers, in Country & Townhouse’s Great British Brands etc.
TOSHI is the winner of the LVMH 2022 Innovation award and the leading hyper-local last mile provider for the world's leading brands. Scheduled delivery is the new normal and TOSHI enables retailers to offer customers the convenience of nominated day delivery with 1 hour time slots. In addition, we offer the optionality of retailers including at home services like Wait and Try and Try Before You Buy. While at the client’s home, our Assistant can wait whilst the client tries the items on, and return any unwanted items back to the store or distribution centre thereby providing hassle-free shopping and instant returns for the client and brand.
TOSHI currently has offices in London, New York and Los Angeles with plans to expand into additional cities in 2024.
The Role
TOSHI is scaling its operations in New York. We are looking to quickly build our network of Luxury Delivery Assistants (Drivers). This role will require someone who is interested in expanding beyond the standard delivery driver role, and believes in delivering great customer service to luxury clients, and on behalf of our luxury brand partners. The Luxury Delivery Assistant - Driver provides an elevated customer experience in each and every client interaction.
You will be joining the company at a critical time as TOSHI scales quickly to meet increasing demand for home delivery services. We are looking for candidates who are confident, speak fluent English, who go above and beyond expectations to provide a luxury delivery experience.
Overview
Our TOSHI Luxury Delivery Assistant (Driver) is responsible for collecting luxury products from our warehouse in Elizabeth, New Jersey as well as our brand partners' warehouses in New Jersey, transporting them to our brand partners’ clients’ locations in New York City and, most importantly, delivering excellent customer service to the client. Primary duties include picking up parcels, delivering orders to clients on determined routes, and providing a white glove concierge delivery, including customer interaction, upon completion. This role will originate in Elizabeth, New Jersey for order collection, with deliveries in the five boroughs and New Jersey throughout the day, and end back at our warehouse facility in Elizabeth with any returns or undeliverable merchandise. You will be driving a company vehicle throughout.
The TOSHI Luxury Delivery Assistant (Driver) makes sure the products arrive at their destination on time, in perfect condition and ensures complete customer satisfaction.
Other duties and responsibilities for this position include:
- Packing, loading and unloading delivery vans for daily deliveries
- Delivering parcels of luxury goods to clients on designated routes
- Maintaining regular communication with route dispatchers
- Placing parcel in brand’s shopping bag for final delivery
- Review deliveries with recipients to ensure they are accurate
- Obtaining proof of delivery from customers
- Cleaning and servicing van for the next delivery
Looking for:
- Excellent experience in customer service
- Preference in background as a chauffeur, or in retail, customer service, hospitality industries
- Valid driver's license with unblemished driving record
- Ambassadors of the TOSHI brand in everything you do
- Enjoy exceeding customer expectations
- Detail-oriented
- Excellent work ethic, be punctual and personable
- Self starter
- Interest in luxury and fashion environment a plus
- English language fluency, additional languages are a plus
- Eligibility to work in the US
Job Types: Part-time, Contract
Pay: From $21.00 per hour
Expected hours: 16 – 40 per week
Benefits:
Day range:
- Every weekend
- Monday to Friday
Experience level:
Shift:
- 10 hour shift
- 8 hour shift
Experience:
- Delivery driver: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person