We are an established multi-specialty Eye Healthcare organization looking for a Front Desk Representative to join our team. Your primary job duties will include, but not limited to, scheduling appointments, greeting and checking in patients in a courteous manner, answering all patient inquires, taking phone calls, maintaining and updating patient files, checking referrals as well as insurance eligibility. Your top priority will be to ensure a smooth workflow so that our patients receive the best possible care. Our Front Desk Receptionist should be efficient and well-spoken with experience running a medical office. If you are customer service oriented, computer-savvy and can multitask, we’d like to meet you!
32-40 Hours per week
Essential Responsibilities:
- Patient check-in/check-out.
- Verify all patient information
- Collect and record co-pays
- Monitoring provider schedules to ensure accuracy.
- Handling patient complaints, escalating to Office Manager as appropriate.
- Ensure end of day tasks are completed (Batch and balance daily finance reports)
- Rescheduling/Scheduling patients, calling patients on wait list/recall list.
- Confirm patient appointments
- Prepare fee slips and charts for next day appointments
- Retrieve previous notes from Referring doctor for new patients
- Take problem calls, fill out appropriate paperwork for calls to be triaged
- Maintain excellent communication and effective working relationships with patients, providers, clinical and administrative teams, leadership, insurance companies, the public and the medical community to facilitate high patient quality care.
Qualifications & Requirements
- Reliable
- Ability to work well with others
- Excellent communication skills
- Data entry and typing skills
- Ability to work in a fast-paced environment
- Excellent customer service skills
- Proven experience as a medical secretary or similar administrative position
- Knowledge of medical terminology, regulations and medical office procedures
Preferred:
- Prior ophthalmology experience
- EMR experience
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education: HS Diploma / GED
Work Location: In person