We are looking for a Housekeeping Supervisor to lead our team of Room Attendants and ensure we provide excellent customer service. This position reports to the Asst Housekeeping Manager. The Housekeeping Supervisor responsibilities include organizing employee shifts, training and motivating team members and checking private and public areas for tidiness. To be successful in this role, you should have a good understanding of sanitation regulations and team management abilities.
Key Responsibilities:
- Train housekeepers on cleaning and Optii tasks.
- Inspect guest rooms and other public areas.
- Check housekeeping carts and storage areas, ensure they are on par with standards.
- Resolve all departures, report any stayovers to Front Desk.
- Monitor Out of Order rooms.
- Update Lost & Found items in the portal.
- Assign duties to the General Cleaners (Houseman) as needed.
- Oversee staff daily and ensure adequate supplies and tools are in stock.
- Responsible for monthly linen and terry inventory.
- Check rooms and common areas, including stairways and lounge areas for cleanliness.
- Schedule shifts and arrange for replacements in cases of absence
- Establish and educate staff on cleanliness, tidiness and hygiene standards.
- Motivate team members and resolve any issues that occur on the job
- Respond to customer complaints and special requests
- Complete and participate in large cleaning projects as required.
- Prepare the game plan for the next day and check the schedule for appropriate staffing.
- Ensure compliance with safety and sanitation policies in all areas.
- Complete weekly inventory of supplies and report items that need to be purchased.
- Assist any staff member to complete timesheets as necessary.
- And other duties that may be assigned.
Skills, Knowledge, and Expertise:
- Work experience as a Housekeeping Supervisor or similar role
- Hands-on experience with cleaning and maintenance tasks for large organizations
- Ability to use industrial cleaning equipment and products
- Excellent organizational and team management skills
- Stamina to handle the physical demands of the job
- Flexibility to work various shifts, including evenings and weekends
- High school diploma is a plus
Job Type: Full-time
Pay: $24.40 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Employee assistance program
- Life insurance
- Opportunities for advancement
- Parental leave
- Referral program
- Retirement plan
Schedule:
- Day shift
- Weekends as needed
Ability to Commute:
- Mountain View, CA 94043 (Required)
Ability to Relocate:
- Mountain View, CA 94043: Relocate before starting work (Required)
Work Location: In person