Join our innovative team as we lead the way in revolutionizing home delivery services. We are seeking a dynamic Director of Operations who understands the critical importance of customer relationships and can lead our multi-site, multi-customer operation to new heights.
Position Summary: As the Director of Operations, you will be the driving force behind our operational and financial success. You will have the ultimate leadership responsibility for overseeing all aspects of our operations, including strategic development and consultation for additional business opportunities. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, this role is for you.
Key Responsibilities:
- Foster a culture of performance and results among your teams.
- Build and advise strong teams across multiple locations.
- Lead and support the professional development of multiple teams.
- Utilize entrepreneurial-like freedom to structure business units for optimal performance.
- Provide leadership, analysis, and optimization of our entire home-delivery operations.
Essential Duties and Responsibilities:
- Develop and execute strategies to ensure operational success.
- Oversee financial reporting and adherence to budgets.
- Mentor team members and drive succession planning.
- Manage service exceptions and delays, implementing corrective actions.
- Collaborate closely with Senior Management and Sales to achieve targets.
- Implement a data-driven culture focused on continuous improvement.
- Represent the company at industry conferences and events.
Requirements:
- Bachelor’s degree or equivalent experience.
- Proficiency in Microsoft Office applications.
- Experience with delivery and transportation management systems (TMS).
- 5+ years of experience in Home Delivery as a Regional Manager or Director of Operations.
- Strong organizational and leadership abilities.
- Excellent communication and interpersonal skills.
- Willingness to travel extensively (50% - 75%).
Confidentiality: All applications and inquiries will be handled with the utmost confidentiality. We appreciate your discretion in maintaining the confidentiality of this opportunity.
Join us in shaping the future of home delivery services!
Job Type: Full-time
Willingness to travel:
Work Location: Remote