Shift Captain- Open Availability
JOB SUMMARY:
The Shift Captain provides operational support to lead a team in a CosMc’s store. This person enables an efficient operation by running shifts and leading teams (Explorers; other Captains), to fulfill duties. The position is critical to success by guiding team members to work effectively and efficiently as both individual contributors and as members of a team to achieve results. The Shift Captain will form and lead teams to support operational requirements, including but not limited to leading shifts or dayparts, serving as a project manager addressing specific processes or operational challenges, or leading a taskforce to address a specific situation.
ESSENTIAL DUTIES
1. Responsible for ensuring smooth operations with leading teams through a shift or daypart, guiding team members to work effectively and efficiently from end-to-end (pre-shift planning, shift leadership, post-shift review excellence); leads team members through successful execution with shift management practices and procedures to support our operational excellence standards
2. Forms and leads teams to improve processes in the restaurant (e.g., Safety Committee or other system support) as directed by the General Manager; serves as a project manager when needed to address specific processes or operational challenges or leads a taskforce to address a specific situation (e.g., brings team members together to brainstorm)
3. Understands and communicates with clarity targets and goals; assists team members with understanding what actions to take and how to do to them, as an individual contributor and as a member of the team; coaches consistently to support development grounded by CosMc’s training and development resources
4. Ensures all stations are staffed and operationally ready to meet assigned targets, goals, and anticipated guest needs; identifies gaps, anticipates shortages and performance concerns and either addresses them or recommends solutions; reassigns team members as necessary
5. Demonstrates team leadership behaviors including delegating effectively to drive results and accomplish team targets and goals assigned by the General Manager; provides reports on progress
6. Demonstrates a commitment to CosMc’s values and behaviors (e.g., interactions with guests and team members)
7. Builds a strong sense of collaboration and teamwork to deliver the best guest experience possible; ensures team members have the support or training they need to be successful
8. Monitors progress against targets and goals across multiple stations to identify or anticipate bottlenecks, and/or quality or service concerns; takes action to address the situation and seeks feedback from the General Manager as needed
9. Coach and be a role model for CosMc’s guest and service experience behaviors, ensuring end-to-end consistency in service delivery, especially with new team members
10. Supports General Manager with restaurant systems, including but not limited to: performing food safety checks and related procedures; following safety and security procedures; supporting effectiveness of the production area; adhering to inventory management procedures; and performing planned and daily maintenance
11. Understands CosMc’s policies, including standards of business Conduct, and policies against discrimination, harassment, and retaliation. Immediately reports any concerns or potential violations to the General Manager.
12. Other duties as assigned and needed
PREFERRED QUALIFICATIONS
- High School or GED required
- Demonstrated experience in quick service restaurants or fast-paced environments serving the general public
- Achievement oriented with strong organizational, interpersonal and problem-solving skills
- Ability to navigate effectively from performing tasks to monitoring an operation
- Ability to coach and mentor others
- Strong oral & written communication skills; English language proficiency.
- At least two-year customer service management experience or US military service
- Ability to work full time with variable hours including early mornings, evenings, late nights, weekends and/or holidays
EQUAL EMPLOYMENT OPPORTUNITY
CosMc’s is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, sex, religion, national origin, citizenship status, age, disability, veteran or military status, sexual orientation, gender identity/expression, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.
REASONABLE ACCOMMODATIONS
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change or adjustment to a job or work environment that will ensure an equal employment opportunity without imposing an undue hardship on the operation of the business. Please contact _Daniel Campuzano (daniel.campuzano@us.mcd.com if you need assistance completing any forms or to otherwise participate in the application process.
DISCLAIMER
This contains some general information about what is expected of an Explorer at CosMc’s, but is not a complete description of all duties of the job and may be subject to change from time to time, as needed, and at the sole discretion of CosMc’s. People who work in this restaurant perform a number of different tasks every day and this description does not list every essential function of the job.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Experience level:
Restaurant type:
- Bakery
- Café
- Coffee shop
- Quick service & fast food restaurant
Shift:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Every weekend
- Monday to Friday
- Rotating weekends
- Weekends as needed
Experience:
- Leadership: 2 years (Required)
Ability to Relocate:
- San Antonio, TX 78245: Relocate before starting work (Required)
Work Location: In person