Customer Service Representative
Are you passionate about customer service and seeking a rewarding career opportunity? We are a dynamic organization dedicated to providing exceptional service to our clientele. We are currently looking for a skilled and compassionate Customer Service Representative to join our team.
Responsibilities:
- Communicate effectively with customers to address inquiries and resolve issues
- Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff
- Ensures that appropriate actions are taken to resolve customers' problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Analyze customer feedback to improve service quality
- Ensure accurate and timely data entry into the system
- Uphold high standards of phone etiquette in all interactions
Qualifications:
- Proven experience in customer service roles
- Strong communication skills, both verbal and written
- Ability to work well in a team as well as independently
- Proficiency in Microsoft Office applications, including Word and Excel
- Prior experience in data entry is preferred
Location: Huntington–Ashland metropolitan area
EOE: Equal Opportunity Employer
Job Type: Full-time
Pay: $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- West Virginia (Preferred)
Ability to Relocate:
- West Virginia: Relocate before starting work (Required)
Work Location: In person