When our clients need solutions, we’re there 24/7 to assist them with outstanding service and support. That’s why we’re looking for a savvy, Help Desk Engineer Level 1 to join our amazing team at Level Up MSP. In this important service support role, you’ll be our point person for any number of the critical services we provide.
Do you love helping people resolve their issues?
Do you appreciate having a flexible schedule?
Do you like being hands with computers and networking?
Do you want to learn every day?
Do you enjoy a challenge and be pushed to your true potential?
If so, please apply right away!
Level Up MSP is a leading San Fracisco Bay Area provider of small business IT support. Our proprietary processes for onboarding, maintenance, and strategic vision enable our clients to grow their business while effectively managing and protecting their computer, network, and data. We are looking to expand our services to the Los Angeles area to better support our clients.
Job Description
In this important service role, reporting directly to our IT Manager, you’ll provide and support many of our services including:
- Provide level 1 desktop troubleshooting from applications to operating system
- Primarily on phone support taking inbound support calls with occasional onsite visits
- Troubleshoot application issues with or 3rd party vendors
- Create service tickets documenting time entries, root cause and detailed resolution of issue
- Create or update documents internally when appropriate
Experience and Requirements
- MSP experience is a plus
- 4+ years experience supporting Windows 7, 8, 10, 11 in a business environment
- Deep familiarity with Office 365 and Microsoft Office suite
- Familiar with technical understanding of Active Directory, DNS, DHCP, Print Services, GPO, Backup, RDS
- Excellent written/spoken communication and troubleshooting skills (This is essential!)
- Willing to learn and grow as technologies change and advance
- Ability to work well with individuals having a wide range of computer skills, specifically when communicating technical information.
- Able to effectively use all available resources to solve complex or stubborn problems
- Able to think and act proactively to understand customer concerns and pain-points
- Thrive in a fast-paced environment
- Other duties/tasks as assigned
Benchmarks and KPI's
- Log a minimum of 20 billable service hours per week
- Earn client and staff satisfaction on a regular and ongoing basis
- Satisfactorily achieve ongoing targets, goals, and objectives as set by the IT Service Manager
- Adhere to the company’s high standards of completing tasks in a timely manner, accurately, and efficiently
- Demonstrate ability to follow detailed instructions with a high degree of accuracy
COMPANY CULTURE
- Company core values: Love what you do, Own It, and Level Up
- Level Up MSP is currently a team of eight. We are looking to add a ninth.
- You will have the opportunity to experience many different aspects of IT.
- We offer excellent opportunities for growth and a great career path.
- We work hard because we enjoy what we do and the people we help.
- We have quarterly company events to celebrate our hard work.
- We offer very flexible schedules to adapt to our individual needs when they arise.
- We HATE micro-managing.
BENEFITS
- Competitive salary.
- Quarterly with bonus incentive system.
- Medical, dental, and vision care insurance coverage.
- 15 paid holidays with 5 days of vacation in first year. 10 days of vacation after first year.
- Paid on-the-job training provided to grow your IT knowledge and skillset.
Deadline for all applications will be July 14th. The expected start date for this position is August 1st, 2024.
YOUR APPLICATION WILL NOT BE CONSIDERED IF YOU DO NOT COMPLETE THE ASSESSMENT BELOW:
We want to ensure that all applicants have a fair and equal chance, so we’re using a TestGorilla assessment (https://www.testgorilla.com). This minimizes unconscious bias in our hiring process. Successful candidates will be invited to a job interview.
Ready to join our team? Start by clicking the link below. The assessment does that about 66 minutes so please allow yourself enough time.
https://app.testgorilla.com/s/qufonww6
Job Type: Full-time
Pay: $25.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Help Desk support: 4 years (Required)
Work Location: Remote