Job Title: Customer Service Representative
Location: Seattle
Opening: Full-Time
Department: Customer Service
Reports to: Customer Service Manager
Pay Scale: $22.00
Job Summary: The responsibility of the Customer Service Representativeis to answer emails and accept phone calls from external customers, sales staff and vendors. Apart from responding to these inquiries, our Customer Service Representative provides information that will help the customer in making decisions to resolve their appliance related concerns. Our ultimate expectation is to hire and retain individuals that enjoy a challenging, fast-paced environment with room to grow within the organization.
Essential Functions of the Position:
· Handling customer service issues by obtaining and evaluating all relevant data.
· Dealing with customers by phone, email or in-person in a professional manner.
· Managing customer accounts, keeping detailed documentation of interactions.
· Providing customers with discounts, refunds, exchanges or other offers regarding their purchase.
· Assisting customers with complaints and service needs regarding their purchase.
Preferred Qualifications:
· Computer skills
· Phone skills
Requirements:
· Outgoing personality
· Enjoy working in a fast paced, ever-changing environment.
· Organizational and time management skills.
· Verbal and written communication skills.
· Team player with the ability to work independently.
· Background Check.
Benefits:
· Health Insurance Coverage (Medical, Dental & Vision) *
· PTO (Paid Time Off) program *
· 401K *
*Eligibility requirements covered during interview
Albert Lee Appliance is an equal opportunity employer.
Job Type: Full-time
Pay: $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Work Location: In person