Position: AssistantStore Manager
Location: Santa Monica, CA
Compensation and Incentives:
· $19.00 - $21.50/hr (this pay rate includes any pay earned for incentives based upon achievement of specific store goals)
Education:
· High school diploma or GED
Benefits:
· Industry-leading benefits
· 401 K and matching
· Health / Dental / FSA / Vision
· Life
· Employee Discount
· Industry-leading paid-time-off, including vacation, holidays, and sick leave
Schedule: 8-10 hour shifts covering 40 hours per week most weeks (rare need to cover more hours in event of sick colleague) between the hours of 9-6. Store is open Monday to Saturday; Specific work hours will be discussed during the hiring process.
Job Overview:
We are looking for an experienced and motivated Assistant Store Manager to assist with overseeing the daily operations of one of our first self-storage facilities in Santa Monica, California. The successful candidate will be responsible for ensuring customer satisfaction (online, over-the-phone, in-person), maximizing rental occupancy, and maintaining the facility's overall performance and cleanliness. You will be measured on your ability to drive high occupancy of the store through both retaining and attracting new customers – we will also look at “leading metrics” that drive that performance (e.g., facility cleanliness, responsiveness to customers). You will get to work in an entrepreneurial and rapidly growing environment with low hierarchy (you will have access to the CEO!).
Attracting and retaining the best talent is vital to our success. We look to empower employees to make their own decisions, set the bar on compensation and benefits at the very upper end of the self-storage industry, foster a positive and “can-do” culture, and provide growth opportunities (including promoting from within). You are a critical part of the company’s success – we view talent such as yourself as a top strategic priority and want to hear from you on how we make you and the company successful – we strive to make every day better than the previous one. As a start-up, we look for individuals that embrace the start-up dynamic, recognizing both the opportunities for greater responsibility and the learning experiences from mistakes.
Responsibilities:
· Deliver exceptional customer service (online, over-the-phone, in-person), building strong tenant relationships.
· Assist with leasing, payment processing, and delinquency management.
· Conducting daily property walks to maintain security, cleanliness, and upkeep, including tasks like checking locks, cleaning units, and restocking supplies.
· Conduct administrative tasks, including completing leases, auditing inventory, and providing other documentation needed for the store.
· Guiding and assisting new customers throughout the rental process, ensuring smooth and seamless transactions.
· Exceeding sales goals by effectively promoting unit rentals, unit warranties, moving supplies, and garnering positive reviews.
· Selling storage related merchandise and ensuring adequate inventory (e.g., locks, boxes, etc.)
Qualifications:
· High school diploma or equivalent required; higher education preferred.
· 2+ years experience with customer service experience.
· Knowledge of the self-storage industry highly preferred.
· Strong communication, organizational, and leadership skills.
· Computer proficiency in MS Office (Outlook, Word, basic Excel, Teams).
· Our office is open to customers on Saturdays; while candidates do need to be available to at least work some Saturdays, we strive to find ways to work with your schedule to balance work with your personal needs
· There are minimal physical requirements including ability to move and restock merchandise inventory up to 50 lbs (rarely), to be able to move around the full property for customer tours / inspection, to operate roll-up doors to storage units
Company Storage Employment Policies:
· Equal Opportunity Employer: We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
· Privacy Notice: Applicants' personal information will be used in accordance with our Privacy Policy.
· Employment Eligibility: Must be legally authorized to work in the United States.
· Background Checks: Employment is contingent upon successful completion of a background check which may consist of an alcohol/drug screening and former employee references.
· At-Will Employment: This is an at-will position, meaning either the employer or the employee can terminate the employment relationship at any time for any lawful reason.
· Reasonable Accommodations: We provide reasonable accommodations to applicants with disabilities, where appropriate to assist in the hiring process and to perform the essential functions of the job.
Job Type: Full-time
Pay: $19.00 - $21.50 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- Flexible spending account
- Parental leave
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Rotating weekends
People with a criminal record are encouraged to apply
Experience:
- Customer service: 2 years (Required)
Ability to Commute:
- Santa Monica, CA 90404 (Required)
Work Location: In person